Contact Centre Agent
| Posting date: | 07 November 2025 |
|---|---|
| Salary: | £24,500.0 per year |
| Additional salary information: | £24,500 per year |
| Hours: | Full time |
| Closing date: | 07 December 2025 |
| Location: | Cardiff, Cardiff, CF15 7QU |
| Remote working: | On-site only |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4742426_1762528164 |
Summary
Your new company
An established Financial Services company based in the Cardiff area.
Your new role
Working as a Contact Centre Agent, you will be responsible for
- Handling incoming calls and communications from the customers.
- Liaising with customers, distributors, retailers and internal staff on a daily basis.
- Accurately recording customer data and notes following each call.
- Communicating clearly via phone, email, and letters.
- Developing product and policy knowledge to resolve queries effectively.
- Making decisions and providing tailored support to the customer base, while working within a supportive team environment.
What you'll need to succeed
You will have previous customer service experience in a call centre. You'll be customer focused and understand the importance of providing first-class customer service at all times throughout the customer journey. Experience of working in a customer service-based role within financial services is desirable, but not essential. You will have 5 GCSEs (A-C), including English and Maths.
What you'll get in return
You'll be working for an established company with a rich history. This is a permanent role to start ASAP. The salary for the role is £24,500 per year. Hours of work are 37.5 hours per week, Monday to Friday. This is a customer service-based role; there is no selling. No weekend or evening work. The hours of work are 9am to 5.15pm with 45 minutes for lunch.
Please note, all successful candidates will need to pass a credit check and basic DBS as part of the onboarding & screening process.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk