Case Manager
| Posting date: | 07 November 2025 |
|---|---|
| Salary: | £26,068 per year |
| Hours: | Full time |
| Closing date: | 07 December 2025 |
| Location: | Normanton, West Yorkshire, WF6 1TL |
| Company: | Movianto |
| Job type: | Permanent |
| Job reference: | REC002685_1762522778 |
Summary
Are a natural problem solver who thrives under pressure? Movianto Normanton is hiring! We are looking for a Case Manager to take the lead in incidents and escalated queries, ensuring that every customer experience meets the highest standard.
You will be working a swing shift of 8:00 - 16:00/9:00 - 17:00 Monday to Friday, with three days on site in Normanton and two days homebased. The annual salary is £26,068.00 per annum.
Benefits
- No weekend or bank holiday working
- Discounted gym memberships
- 33 days annual leave (including bank holidays)
- Holiday Purchase scheme
- Flexible pay through Wagestream
- Life Assurance
- Up to 4% Employer Pension Contribution
- Access to Simply Health
- 24/7 GP, physiotherapy and counselling through our EAP service
- Cycle to Work scheme
- Access to MyRewards, a benefits platform
Who we are
Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.
Purpose of the role
Take responsibility for all incidents and escalated queries raised within the customer service team.
Work closely with Key Stakeholders to ensure that the Operational goals and objectives are met.
How you'll make an impact as a Case Manager at Movianto:
- Build and maintain strong customer relationships, ensuring all interactions meet high service standards.
- Manage escalated queries end-to-end, capturing key details and delivering timely, effective outcomes.
- Support Team Managers with reporting, presentations, and identifying training or coaching needs.
What it will take to thrive as a Case Manager at Movianto:
- Extensive experience working within a customer service environment with clear focus on quality through output
- Highly motivated, results orientated individual who has the ability drive through required
- Strong customer focus and ethos
- Demonstrate investigative skills and results