Patient Services Team Administrator/Medical Receptionist
| Posting date: | 07 November 2025 |
|---|---|
| Salary: | £12.50 to £13.50 per hour |
| Additional salary information: | £12.50 - £13.50 an hour |
| Hours: | Full time |
| Closing date: | 31 January 2026 |
| Location: | Cambridge, CB3 9HS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1007-25-0003 |
Summary
1. Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. 2. Deal with all general enquiries, explain procedures and make new and follow-up appointments. 3. Using your own judgement and communication skills to ensure that the patients with no prior appointment, but who need urgent consultation, are seen in a logical and non-disruptive manner. 4. Explain Practice arrangement and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. 5. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of details and prompt appropriate delivery. 6. Enter requests for home visits on to computer, ensuring careful coding of all relevant details and where necessary refer to Duty Doctor. 7. Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours. 8. Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork. 9. Advise patients of relevant charges for private (Non General Medical Services) services, accept payment and issue receipts for same. 10. Enter patient information accurately on to the computer as required. 11. Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.