Warning
This job advert has expired and applications have closed.
Custodial Operations Manager
| Posting date: | 07 November 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £35795-44344 per annum |
| Hours: | Full time |
| Closing date: | 14 November 2025 |
| Location: | Leicester, LE18 4WS |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 305626-43768193 |
Summary
Serco Limited
Custodial Operations Manager
HMP Fosse Way
Band 5: Permanent, Full Time
£35,795
- £44,344 per annum DOE + Corporate Benefits Package
Serco is recruiting Custodial Operations Managers to lead staff and oversee the safe, secure, and humane management of prisoners at HMP Fosse Way, Category C resettlement prison in Leicester housing around 1,700 prisoners. This key leadership role ensures that daily operations, security, and rehabilitation activities run efficiently and in line with national standards and Serco’s values.
Key Responsibilities
- Lead, motivate, and manage custodial staff to deliver a safe and rehabilitative environment.
- Oversee prisoner accommodation, key working, and regime delivery to ensure positive staff–prisoner relationships.
- Maintain compliance with all security, safety, and operational policies (including ACCT, Violence Reduction, and Local Security Strategy).
- Manage key operational areas such as the Residential Function, Care & Separation Unit, Visits, Security, and Reception.
- Monitor performance metrics and contribute to contract KPIs and service improvements.
- Conduct staff performance reviews, manage attendance and disciplinary matters, and promote professional development.
What You’ll Need
- Minimum 2 years’ custodial experience with prior line management responsibility.
- Completion of mandatory custodial training (Key Worker, Five-Minute Intervention, PCO Portfolio).
- Strong leadership, communication, and conflict resolution skills.
- Commitment to diversity, inclusion, and prisoner rehabilitation.
- Computer literacy (Excel, Word, Outlook).
Why Serco
A place you can make an impact
- The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you
- We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
What we offer
· Up to 6% contributory pension scheme
· Serco Benefits package – discounts which include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships.
· Serco ShareSave
- where employees can own a part of the company and invest in their future.· Employee Assistance Programme
· Opportunities to gain additional qualifications
- Free on site parking
- Use of on site gym
- Subsidised meals
Custodial Operations Manager
HMP Fosse Way
Band 5: Permanent, Full Time
£35,795
- £44,344 per annum DOE + Corporate Benefits Package
Serco is recruiting Custodial Operations Managers to lead staff and oversee the safe, secure, and humane management of prisoners at HMP Fosse Way, Category C resettlement prison in Leicester housing around 1,700 prisoners. This key leadership role ensures that daily operations, security, and rehabilitation activities run efficiently and in line with national standards and Serco’s values.
Key Responsibilities
- Lead, motivate, and manage custodial staff to deliver a safe and rehabilitative environment.
- Oversee prisoner accommodation, key working, and regime delivery to ensure positive staff–prisoner relationships.
- Maintain compliance with all security, safety, and operational policies (including ACCT, Violence Reduction, and Local Security Strategy).
- Manage key operational areas such as the Residential Function, Care & Separation Unit, Visits, Security, and Reception.
- Monitor performance metrics and contribute to contract KPIs and service improvements.
- Conduct staff performance reviews, manage attendance and disciplinary matters, and promote professional development.
What You’ll Need
- Minimum 2 years’ custodial experience with prior line management responsibility.
- Completion of mandatory custodial training (Key Worker, Five-Minute Intervention, PCO Portfolio).
- Strong leadership, communication, and conflict resolution skills.
- Commitment to diversity, inclusion, and prisoner rehabilitation.
- Computer literacy (Excel, Word, Outlook).
Why Serco
A place you can make an impact
- The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you
- We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
What we offer
· Up to 6% contributory pension scheme
· Serco Benefits package – discounts which include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships.
· Serco ShareSave
- where employees can own a part of the company and invest in their future.· Employee Assistance Programme
· Opportunities to gain additional qualifications
- Free on site parking
- Use of on site gym
- Subsidised meals
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.