Older Persons Customer Coordinator
| Posting date: | 06 November 2025 |
|---|---|
| Salary: | £11,669.14 per year |
| Additional salary information: | Plus £471 car allowance |
| Hours: | Part time |
| Closing date: | 18 November 2025 |
| Location: | Merseyside, North West England |
| Remote working: | On-site only |
| Company: | Plus Dane Housing |
| Job type: | Permanent |
| Job reference: |
Summary
Are you passionate about making a real difference in the lives of older and vulnerable people? Join Plus Dane Housing as an Older Persons Customer Co-ordinator and help us deliver high-quality, person-centred housing services that promote independence, wellbeing, and community.
Who we are:
Plus Dane provides homes and services to over 30,000 people across Merseyside and Cheshire. Our aim is to tackle social inequality by enabling individuals and communities to thrive and our customer team is at the heart of what we do.
Working with our customers really does change people’s lives and if you want to make a difference Plus Dane is the place to be!
We live by our values of working together, achieving for our customers, taking ownership, and having the opportunity to learn and grow.
About the Role:
As our Older Persons Customer Co-ordinator, you’ll be the first point of contact for customers, colleagues, and stakeholders, offering specialist advice and assistance. You’ll deliver initiatives that support health, wellbeing, and independent living, and help maintain the safety and security of our customers’ homes.
Key responsibilities include:
Conducting customer assessments to identify support needs
Promoting health and wellbeing initiatives
Ensuring safeguarding concerns are actioned and escalated
Supporting tenancy sustainment and independent living
Liaising with internal teams and external agencies
Monitoring communal areas for safety and compliance
Flexible service delivery, including occasional weekends and bank holidays
What You’ll Bring
Qualifications and/or experience demonstrating strong literacy, numeracy, and IT skills
Understanding of issues faced by older and vulnerable people
Knowledge of safeguarding and health & safety
Excellent communication and organisational skills
Empathetic, solution-focused approach
Ability to work independently and as part of a team
Due to the nature of the role, you must hold a full driving licence and have access to a car.
What you’ll get in return:
This is a permanent role working 3 hours per day (15 hours per week). Your main base will be St Martin Mews in Liverpool.
You’ll be generously rewarded with a competitive salary and a great benefits package, including 35 days’ annual leave (pro rata), plus bank holidays. This includes a 3-day Christmas closedown between Christmas and New Year and you have the option to buy up to 5 extra days annually.
You’ll also benefit from a company pension scheme where we contribute 9%, and colleagues can contribute anything from 3% upwards. We’re committed to our people’s wellbeing, recognised through our accreditation by the Wellbeing Charter and supported by an excellent management team, wellbeing champions, and mental health first aiders.
We actively encourage personal development, with plenty of opportunities to progress your career and access ongoing training, including formal qualifications.
We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff to share this commitment. This role is subject to an enhanced DBS check.
If you need any adjustments to apply or attend an interview, please let us know.
Ready to make a real impact? If you’re passionate about supporting older and vulnerable people and want a flexible role where your skills truly matter, we’d love to hear from you. Apply today and help us build thriving communities at Plus Dane Housing!
Who we are:
Plus Dane provides homes and services to over 30,000 people across Merseyside and Cheshire. Our aim is to tackle social inequality by enabling individuals and communities to thrive and our customer team is at the heart of what we do.
Working with our customers really does change people’s lives and if you want to make a difference Plus Dane is the place to be!
We live by our values of working together, achieving for our customers, taking ownership, and having the opportunity to learn and grow.
About the Role:
As our Older Persons Customer Co-ordinator, you’ll be the first point of contact for customers, colleagues, and stakeholders, offering specialist advice and assistance. You’ll deliver initiatives that support health, wellbeing, and independent living, and help maintain the safety and security of our customers’ homes.
Key responsibilities include:
Conducting customer assessments to identify support needs
Promoting health and wellbeing initiatives
Ensuring safeguarding concerns are actioned and escalated
Supporting tenancy sustainment and independent living
Liaising with internal teams and external agencies
Monitoring communal areas for safety and compliance
Flexible service delivery, including occasional weekends and bank holidays
What You’ll Bring
Qualifications and/or experience demonstrating strong literacy, numeracy, and IT skills
Understanding of issues faced by older and vulnerable people
Knowledge of safeguarding and health & safety
Excellent communication and organisational skills
Empathetic, solution-focused approach
Ability to work independently and as part of a team
Due to the nature of the role, you must hold a full driving licence and have access to a car.
What you’ll get in return:
This is a permanent role working 3 hours per day (15 hours per week). Your main base will be St Martin Mews in Liverpool.
You’ll be generously rewarded with a competitive salary and a great benefits package, including 35 days’ annual leave (pro rata), plus bank holidays. This includes a 3-day Christmas closedown between Christmas and New Year and you have the option to buy up to 5 extra days annually.
You’ll also benefit from a company pension scheme where we contribute 9%, and colleagues can contribute anything from 3% upwards. We’re committed to our people’s wellbeing, recognised through our accreditation by the Wellbeing Charter and supported by an excellent management team, wellbeing champions, and mental health first aiders.
We actively encourage personal development, with plenty of opportunities to progress your career and access ongoing training, including formal qualifications.
We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff to share this commitment. This role is subject to an enhanced DBS check.
If you need any adjustments to apply or attend an interview, please let us know.
Ready to make a real impact? If you’re passionate about supporting older and vulnerable people and want a flexible role where your skills truly matter, we’d love to hear from you. Apply today and help us build thriving communities at Plus Dane Housing!