Service Desk Administrator
| Posting date: | 06 November 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 06 December 2025 |
| Location: | G73 1AU |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 85354 |
Summary
Job objectives and responsibilities
To complete all Apprentice course work within the timelines set
To attend and actively participate in all apprentice review meetings
To provide general helpdesk and administration support as required by the contract
Main duties
To learn all aspects of the Service Desk Coordinator role
Scheduling and planning works for engineers and sub-contractors
Up-dating jobs on Maximo CAFM system and use of Click planning platform
Ensure Purchase Orders for all contracted works are correctly raised and approved for payment
Monitoring the mailbox and ensuring that all incoming emails are dealt with
Review all certification, worksheets and contractor reports to capture any remedial works required
Working with Service Desk Supervisor / Operations Manager / Contract Manager to provide any support they require, including providing Management Information for customer reports
Prepare quotations as required
Regular communications - both via Teams call and Emails
Able to build good working relationships with internal and external stakeholders
Attaching certification, purchase orders, documentation as required into maximo
What we are looking for
-Willingness to learn and develop into the role
-Commitment to completing the apprenticeship course
-Possess good IT skills.
-Flexible, can do attitude
-Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
-Work effectively under pressure within a busy and diverse environment.
-Show a creative approach to analysing and solving problems using technology and reported information.
-Adhere to process and compliance requirements.
-Work well as part of a team
To complete all Apprentice course work within the timelines set
To attend and actively participate in all apprentice review meetings
To provide general helpdesk and administration support as required by the contract
Main duties
To learn all aspects of the Service Desk Coordinator role
Scheduling and planning works for engineers and sub-contractors
Up-dating jobs on Maximo CAFM system and use of Click planning platform
Ensure Purchase Orders for all contracted works are correctly raised and approved for payment
Monitoring the mailbox and ensuring that all incoming emails are dealt with
Review all certification, worksheets and contractor reports to capture any remedial works required
Working with Service Desk Supervisor / Operations Manager / Contract Manager to provide any support they require, including providing Management Information for customer reports
Prepare quotations as required
Regular communications - both via Teams call and Emails
Able to build good working relationships with internal and external stakeholders
Attaching certification, purchase orders, documentation as required into maximo
What we are looking for
-Willingness to learn and develop into the role
-Commitment to completing the apprenticeship course
-Possess good IT skills.
-Flexible, can do attitude
-Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
-Work effectively under pressure within a busy and diverse environment.
-Show a creative approach to analysing and solving problems using technology and reported information.
-Adhere to process and compliance requirements.
-Work well as part of a team