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Service Advisor/Receptionist

Job details
Posting date: 06 November 2025
Salary: £12.50 to £12.5 per hour
Hours: Full time
Closing date: 06 December 2025
Location: Chepstow, Monmouthshire, NP16 5JW
Remote working: On-site only
Company: Brook Street
Job type: Temporary
Job reference: BBBH427181_1762428613

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Summary

About the Role

We are seeking an organised and customer-focused Service Advisor to join a busy and friendly team in Chepstow. This is a temporary role running until 16th January 2025, with a possibility of becoming permanent for the right person. 45 hours per week. 8.15am - 17.45pm

The successful candidate will provide excellent front-line customer service while supporting the team with a variety of administrative tasks, ensuring a smooth and professional experience for all clients.

Key Responsibilities

  • Greet and assist customers in a professional and welcoming manner.

  • Complete and manage all necessary documentation

  • Order and purchase items from suppliers as required, maintaining accurate records.

  • Prepare and communicate cost estimates and quotations to customers, mainly by phone.

  • Generate invoices and process payments efficiently and accurately.

  • Maintain clear communication with customers and suppliers to ensure timely updates.

  • Answer incoming calls promptly and handle general enquiries.

  • Provide administrative support to ensure the smooth running of daily operations.

Skills and Experience

  • Previous experience in a customer service or administrative role is essential.

  • Excellent communication skills and a confident, professional manner.

  • Strong attention to detail and ability to multitask in a busy environment.

  • Competent IT skills, including familiarity with basic office and invoicing systems.

  • Reliable, proactive, and able to work effectively within a small team.

What's on Offer

  • Competitive hourly rate.

  • Supportive and friendly working environment.

  • Temporary position with the potential to become permanent.

  • Convenient Chepstow location with on-site parking.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

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