Operations Support Team Manager
| Posting date: | 06 November 2025 |
|---|---|
| Salary: | £33,000 to £40,000 per year |
| Hours: | Full time |
| Closing date: | 06 December 2025 |
| Location: | Blandford Forum, Dorset |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Sovereign Network Group |
| Job type: | Permanent |
| Job reference: | 7470 |
Summary
Our purpose is to provide good, affordable homes. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year.
We have a great opportunity for a Full time Operations Support Team Manager to join our Property Services Team, covering the Dorset Locality, ideally working from our Blandford Office.
This will be a 12-month Fixed Term contract.
The role
Reporting into the Operational Support Manager, you'll manage a team of Coordinators who work within our Property Teams, who are responsible for scheduling customer appointments, administration and co-ordination for property repairs and planned works.
As a manager you'll be a role model bringing our values to life, showing authenticity, integrity, and credibility and take responsibility to deliver the right outcome for our customers in a safe and timely way.
You'll set direction within the team by being clear on expectations, giving clarity of requirement and supporting the team and individual performance through robust and regular feedback.
What you'll need
Ability to inspire, support and develop others to optimise their performance
Experience of operating within a large fast paced service environment ideally with Property Service experience.
Knowledge and application of customer management systems
Experience in improving productivity performance and enhancing processes
Ability to propose creative solutions that drive continuous improvement
Evidence of excellent customer service achievements in a complex delivery environment
Know how to create honest communication and inclusive relationships to ensure people are motivated and feel they own and are accountable for their work
Ability to interpret and use complex data and create insightful reporting to support business performance and regulatory compliance
Excellent stakeholder management skills with proven ability to engage and influence others to deliver the best outcomes
What you'll receive from us
We have some great benefits at SNG, including:
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional Wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/adoption pay
Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.
We have a great opportunity for a Full time Operations Support Team Manager to join our Property Services Team, covering the Dorset Locality, ideally working from our Blandford Office.
This will be a 12-month Fixed Term contract.
The role
Reporting into the Operational Support Manager, you'll manage a team of Coordinators who work within our Property Teams, who are responsible for scheduling customer appointments, administration and co-ordination for property repairs and planned works.
As a manager you'll be a role model bringing our values to life, showing authenticity, integrity, and credibility and take responsibility to deliver the right outcome for our customers in a safe and timely way.
You'll set direction within the team by being clear on expectations, giving clarity of requirement and supporting the team and individual performance through robust and regular feedback.
What you'll need
Ability to inspire, support and develop others to optimise their performance
Experience of operating within a large fast paced service environment ideally with Property Service experience.
Knowledge and application of customer management systems
Experience in improving productivity performance and enhancing processes
Ability to propose creative solutions that drive continuous improvement
Evidence of excellent customer service achievements in a complex delivery environment
Know how to create honest communication and inclusive relationships to ensure people are motivated and feel they own and are accountable for their work
Ability to interpret and use complex data and create insightful reporting to support business performance and regulatory compliance
Excellent stakeholder management skills with proven ability to engage and influence others to deliver the best outcomes
What you'll receive from us
We have some great benefits at SNG, including:
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional Wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/adoption pay
Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.