Wheelchair Service Assistant
| Posting date: | 06 November 2025 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 20 November 2025 |
| Location: | Stockton-on-tees, TS21 3EE |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9439-2526-0122-1 |
Summary
Accurate counting of stock products within the department. Putting stock away accurately and tidily in correct locations. Disposing of packaging and waste in a timely manner and as per trust guidelines. Assembling and labelling stock, ensuring it is accessible and rotated/organised according to planned handover appointments. Responsible for the maintenance of records associated with the service. Responsible for assisting with department reviews to advise on optimum stock quantity levels. Taking action to highlight delivery discrepancies, identifying errors and contacting suppliers for a resolution, liaising with prescribing clinician where necessary. Alerting clinicians and central appointment team when all items for a service user have arrived to enable handover appointment to be scheduled in a timely manner. Supporting the administrative team with admin tasks such as booking appointments and responding to emails and tasks. Where email communications are received to notify team that original products ordered cannot be delivered. Liaise with Clinicians to identify alternatives and progress orders as quickly as possible. Plans and organises workload to ensure deliveries are put away quickly avoiding possible Health & Safety issues within departments. Responsible for the sourcing and ordering of departmental products from multiple sources on varying delivery lead times. Understands the role of procurement services, reviews procurement reports and contacts suppliers for updates on deliveries if unexpected delays have been identified. Responsible for completing basic handovers of equipment and adjustments/alterations, within clinic and in patients homes as requested by senior clinical staff. Works jointly with clinicians where a second person is required to facilitate safe manual handling and for lone worker requirements. Monitors and maintains overview of all items on order, following up with suppliers if there appears to be unexpected delays, escalating concerns about delays to service lead and contacting patients to update them and provide explanation. Participate in audits and stock takes as and when requested. Clinical records to be updated following contact with patient, families, relatives carers and liaison with other professionals specific to patients, along with details and updates regarding patient specific orders and equipment. Achieve team and individual agreed targets and objectives. Responsible for contributing to the induction of new staff explaining department processes in their area of work. Monitors and reviews stock items stored for one stop shop, requests draw down of consignment stock to ensure appropriate selection of products are available for direct issue. Arranges timely collection of returns and equipment not required, Provides advice and support to patients, carers, relatives who wish to return items, request repairs or replacement items. Frequent exposure to dirty linen, clinical waste bags, samples, unpleasant aromas. Providing cover (along with teams administrative colleagues) to ensure goods delivered are receipted on the electronic purchase order system in accordance with individual Trusts procedures and policies allowing payment of invoices. Accurate receipting results in reduction of invoice queries. Any invoice queries received should be dealt with promptly ensuring payment to suppliers and avoiding risk of accounts being placed on hold. Responsible for returning goods to suppliers in accordance with individual Trusts procedures. Plans workload to ensure all deliveries are receipted promptly and that urgent / priority deliveries are actioned immediately. Maintains office records. Responsible for maintaining clean, tidy and safe working environments with all products stored avoiding accidents to persons or goods. Actively participates in service development and quality improvement, including advancements in new technologies.