Debt and Homelessness Prevention Leader
| Posting date: | 05 November 2025 |
|---|---|
| Salary: | £30,000 to £34,000 per year |
| Hours: | Full time |
| Closing date: | 23 November 2025 |
| Location: | Crawley, West Sussex |
| Remote working: | On-site only |
| Company: | Citizens Advice in West Sussex |
| Job type: | Permanent |
| Job reference: |
Summary
Looking for a new challenge? Citizens Advice in West Sussex (North, South, East) is an independent local charity providing vital advice and support to residents across West Sussex county on issues such as debt, benefits, housing, energy, and immigration. We’re proud to deliver trusted, high-quality advice that helps people find a way forward, and we’re looking for a passionate Service Manager to help us continue that mission.
The Debt and Homelessness Prevention Team Leader will lead a team of advice caseworkers, volunteers and support staff to deliver high-quality debt and homelessness prevention advice services which empower clients, tackles financial hardship and promotes equity with the aim of preventing homelessness and improving life outcomes.
They will manage their own complex caseload while ensuring the team meets contractual targets and contributes to the charity’s wider mission — including partnership work, research, campaigns and systems change.
The postholder will provide leadership, quality assurance, and performance oversight, fostering a collaborative, inclusive, and values-driven culture. Providing feedback into the team’s line managers appraisals and people management.
This is the perfect role for an experienced debt or housing advisor/caseworker gain greater specialism or as a step into a management role.
The Debt and Homelessness Prevention Team Leader will lead a team of advice caseworkers, volunteers and support staff to deliver high-quality debt and homelessness prevention advice services which empower clients, tackles financial hardship and promotes equity with the aim of preventing homelessness and improving life outcomes.
They will manage their own complex caseload while ensuring the team meets contractual targets and contributes to the charity’s wider mission — including partnership work, research, campaigns and systems change.
The postholder will provide leadership, quality assurance, and performance oversight, fostering a collaborative, inclusive, and values-driven culture. Providing feedback into the team’s line managers appraisals and people management.
This is the perfect role for an experienced debt or housing advisor/caseworker gain greater specialism or as a step into a management role.
Proud member of the Disability Confident employer scheme
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.