Warning
This job advert has expired and applications have closed.
Customer Service Advisor – Care & Wellbeing Hub (Adults)
| Posting date: | 05 November 2025 |
|---|---|
| Salary: | £12.76 to £16.19 per hour |
| Additional salary information: | PAYE £12.76 Limited/Umbrella £16.19 |
| Hours: | Full time |
| Closing date: | 12 November 2025 |
| Location: | Lincoln, Lincolnshire |
| Remote working: | On-site only |
| Company: | Neway International Ltd |
| Job type: | Temporary |
| Job reference: | OR16643 |
Summary
Neway International are seeking a Customer Service Advisor to join the Care & Wellbeing Hub (Adults) team based with Lincolnshire County Council.
Start Date: 17 November 2025, initially for a 3 month contract that is likely to be extended.
Hours per Week: 37
Working Pattern: Monday to Friday, between 8:00am and 8:00pm (flexibility required)
Job Description
The Customer Service Centre is the first point of contact for many of Lincolnshire County Council’s services, including Adult Care, Children’s Services, Highways, Registration & Celebratory Services, and Library Services. These services play a vital role in residents’ lives—from social care assessments to safeguarding referrals.
Key Responsibilities:
Handle telephone and email enquiries from the public and professionals
Provide information, advice, and triage for Adult Care, Carer Services, and the Wellbeing Service
Use a strength-based approach to assess needs and determine appropriate outcomes
Manage complex, sensitive, and emotive calls with professionalism and empathy
Accurately record information while engaging with customers
About You:
Experience in a busy customer service or contact centre environment
Social care experience is desirable but not essential (full training provided)
Strong IT and typing skills—ability to type and talk simultaneously
Excellent communication, call control, and problem-solving skills
Passionate about delivering high-quality customer care
Work Environment & Training
Based in Lincoln City Centre with agile working options (office/home blend after training)
Full induction and role-specific training provided
Supportive team environment with ongoing development opportunities
Start Date: 17 November 2025, initially for a 3 month contract that is likely to be extended.
Hours per Week: 37
Working Pattern: Monday to Friday, between 8:00am and 8:00pm (flexibility required)
Job Description
The Customer Service Centre is the first point of contact for many of Lincolnshire County Council’s services, including Adult Care, Children’s Services, Highways, Registration & Celebratory Services, and Library Services. These services play a vital role in residents’ lives—from social care assessments to safeguarding referrals.
Key Responsibilities:
Handle telephone and email enquiries from the public and professionals
Provide information, advice, and triage for Adult Care, Carer Services, and the Wellbeing Service
Use a strength-based approach to assess needs and determine appropriate outcomes
Manage complex, sensitive, and emotive calls with professionalism and empathy
Accurately record information while engaging with customers
About You:
Experience in a busy customer service or contact centre environment
Social care experience is desirable but not essential (full training provided)
Strong IT and typing skills—ability to type and talk simultaneously
Excellent communication, call control, and problem-solving skills
Passionate about delivering high-quality customer care
Work Environment & Training
Based in Lincoln City Centre with agile working options (office/home blend after training)
Full induction and role-specific training provided
Supportive team environment with ongoing development opportunities