Specialist Relief Support Manager
| Posting date: | 05 November 2025 |
|---|---|
| Salary: | £37,500 per year |
| Hours: | Full time |
| Closing date: | 05 December 2025 |
| Location: | NW6 |
| Remote working: | On-site only |
| Company: | SweetTree Home Care Services |
| Job type: | Permanent |
| Job reference: | 294816JCPQ |
Summary
Specialist Relief Support Manage
Location: Coleridge House, 1 Coleridge Gardens, London NW6 3QH
Contract: Permanent, Full-Time, 37.5 hours per week Monday - Friday
Salary Package: £37,500 per annum
At SweetTree, we do not just provide care – we create meaningful connections and enhance the lives of individuals requiring our support. We believe that every interaction is an opportunity to make a positive impact, and we're looking for talented individuals who share our vision.
SweetTree Home Care Services is a multi-award winning, leading provider, with an Outstanding rating from the CQC. For two decades, we have been dedicated to offering exceptional support and community-based services for individuals. Our commitment to excellence has made us a trusted name in the industry.
PURPOSE OF POST:
To assess, set-up and maintain complex care support packages for clients with Brain Injury and/or Neurological Conditions & Learning Disabilities teams. This involves working closely with families, CCG’s, Local Authorities, self-funders, case managers, multi-disciplinary teams (MDT) as well as clients involved in medico-legal cases to provide high quality holistic care and support. Experience working with MDT’s and families is a key component of this role as is sound decision making and the ability to prioritise and manage a varied case load.
KEY TASKS:
Manage a client case load of varying complexity ensuring a high quality, client centred approach is delivered with an emphasis on quality of life to those with Acquired Brain Injury, Neurological Conditions, or Learning Disabilities
Conduct thorough needs assessments, including risk assessments, prepare care and support plans ensuring they are regularly updated to reflect the Client’s individual needs
Actively participate in the recruitment of support workers
Prepare, attend and engage in regular support worker supervisions, appraisals and performance reviews accepting and providing constructive feedback
Support and deliver training for new and existing support workers to provide high quality care and support for all Clients
Work with the team to develop and lead the marketing and networking of the Service
Participate in the Emergency Out of Hours / On call rota
Attend and share knowledge from conferences, workshops and key stakeholder events and Training support workers
Work collaboratively with all members of the brain injury team to promote a cohesive work environment
Be responsible for taking Brain Injury/Neuro referrals and enquiries. Logging information, giving advice and following up on enquiries and referrals as appropriate
·To contribute to the overall development of the service and promote a positive image of all Clients and SweetTree Home Care
SKILLS AND EXPERIENCE
Excellent organisational skills and a thorough approach to work
A calm and methodical approach with acute attention to detail
Ability to work autonomously and productively as part of a team
An understanding of case management and medico-legal funding management
Knowledge of legislation relevant to the sector including capacity and consent
Ability to communicate clearly and tactfully at different levels, both verbally and in writing
An understanding of the challenges faced by Support Workers
Ability to travel to and from Client assessments, reviews, support worker facilitations, spot checks and observations etc.
An understanding of the psychological, physical, cognitive, emotional changes and challenges that a case load of this type entails
ESSENTIAL CRITERIA
Experience working with people who have sustained a brain injury, learning disabilities or a long-term neurological condition in the community
Proven experience of undertaking assessments and reviews and understanding of the needs of people who have sustained a brain injury or long term neurological condition who require complex care
Experience working with MDT’s and families is a key component of this role as is sound decision making and the ability to prioritise and manage a varied case load
DESIRABLE CRITERIA
A relevant professional qualification such as social work, occupational therapy, psychology, speech and language therapy or nursing etc.
In return we offer:
Career development and training via our Training Academy with AIMs accredited training and apprenticeship providers.
Generous leave entitlement of 25 days annual leave plus 8 days bank holidays (pro-rata).
Enjoy a "Me day" - a day off plus £20 to spend on spoiling yourself
Access to our Health & Wellbeing program to support your physical and mental wellness
Exclusive shopping and services discount platforms to save you money
Free eye care vouchers
Employee healthcare and wellbeing plan
Complimentary DBS check
Participation in our Company Pension Scheme for long-term financial security
Recognition through Longevity Service Awards
Social events such as Christmas and Summer parties to foster a sense of community and celebration
If you are interested in this role, please press the apply button and our Recruitment team will be in touch.
*Check out SweetTree's very own Care Farm, a one of a kind facility we use to further support our clients: https://www.sweettreefarmingforall.org.uk/
Location: Coleridge House, 1 Coleridge Gardens, London NW6 3QH
Contract: Permanent, Full-Time, 37.5 hours per week Monday - Friday
Salary Package: £37,500 per annum
At SweetTree, we do not just provide care – we create meaningful connections and enhance the lives of individuals requiring our support. We believe that every interaction is an opportunity to make a positive impact, and we're looking for talented individuals who share our vision.
SweetTree Home Care Services is a multi-award winning, leading provider, with an Outstanding rating from the CQC. For two decades, we have been dedicated to offering exceptional support and community-based services for individuals. Our commitment to excellence has made us a trusted name in the industry.
PURPOSE OF POST:
To assess, set-up and maintain complex care support packages for clients with Brain Injury and/or Neurological Conditions & Learning Disabilities teams. This involves working closely with families, CCG’s, Local Authorities, self-funders, case managers, multi-disciplinary teams (MDT) as well as clients involved in medico-legal cases to provide high quality holistic care and support. Experience working with MDT’s and families is a key component of this role as is sound decision making and the ability to prioritise and manage a varied case load.
KEY TASKS:
Manage a client case load of varying complexity ensuring a high quality, client centred approach is delivered with an emphasis on quality of life to those with Acquired Brain Injury, Neurological Conditions, or Learning Disabilities
Conduct thorough needs assessments, including risk assessments, prepare care and support plans ensuring they are regularly updated to reflect the Client’s individual needs
Actively participate in the recruitment of support workers
Prepare, attend and engage in regular support worker supervisions, appraisals and performance reviews accepting and providing constructive feedback
Support and deliver training for new and existing support workers to provide high quality care and support for all Clients
Work with the team to develop and lead the marketing and networking of the Service
Participate in the Emergency Out of Hours / On call rota
Attend and share knowledge from conferences, workshops and key stakeholder events and Training support workers
Work collaboratively with all members of the brain injury team to promote a cohesive work environment
Be responsible for taking Brain Injury/Neuro referrals and enquiries. Logging information, giving advice and following up on enquiries and referrals as appropriate
·To contribute to the overall development of the service and promote a positive image of all Clients and SweetTree Home Care
SKILLS AND EXPERIENCE
Excellent organisational skills and a thorough approach to work
A calm and methodical approach with acute attention to detail
Ability to work autonomously and productively as part of a team
An understanding of case management and medico-legal funding management
Knowledge of legislation relevant to the sector including capacity and consent
Ability to communicate clearly and tactfully at different levels, both verbally and in writing
An understanding of the challenges faced by Support Workers
Ability to travel to and from Client assessments, reviews, support worker facilitations, spot checks and observations etc.
An understanding of the psychological, physical, cognitive, emotional changes and challenges that a case load of this type entails
ESSENTIAL CRITERIA
Experience working with people who have sustained a brain injury, learning disabilities or a long-term neurological condition in the community
Proven experience of undertaking assessments and reviews and understanding of the needs of people who have sustained a brain injury or long term neurological condition who require complex care
Experience working with MDT’s and families is a key component of this role as is sound decision making and the ability to prioritise and manage a varied case load
DESIRABLE CRITERIA
A relevant professional qualification such as social work, occupational therapy, psychology, speech and language therapy or nursing etc.
In return we offer:
Career development and training via our Training Academy with AIMs accredited training and apprenticeship providers.
Generous leave entitlement of 25 days annual leave plus 8 days bank holidays (pro-rata).
Enjoy a "Me day" - a day off plus £20 to spend on spoiling yourself
Access to our Health & Wellbeing program to support your physical and mental wellness
Exclusive shopping and services discount platforms to save you money
Free eye care vouchers
Employee healthcare and wellbeing plan
Complimentary DBS check
Participation in our Company Pension Scheme for long-term financial security
Recognition through Longevity Service Awards
Social events such as Christmas and Summer parties to foster a sense of community and celebration
If you are interested in this role, please press the apply button and our Recruitment team will be in touch.
*Check out SweetTree's very own Care Farm, a one of a kind facility we use to further support our clients: https://www.sweettreefarmingforall.org.uk/