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Resident Liaison Officer 000A 7D50 / 1
| Posting date: | 05 November 2025 |
|---|---|
| Salary: | £18.89 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 04 December 2025 |
| Location: | Morden, SG1 2NG |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | JD 000A 7D50 / 1 |
Summary
What's involved with this role:
JOB TITLE: Resident Liaison OfficerREF: 000A 7D50 / 1Pay rate: £18.89 per hour PAYERole length: 3-month temporary assignmentJob type: HybridLocation: Morden (travel across Bromley, Lambeth, Lewisham & Croydon)Postcode: SM4Hours: 36 hours per weekContract Type: Temporary
The role:
We’re looking for an experienced Resident Liaison Officer to join the Housing team in Merton. The role is key in building strong relationships between our client, contractors, and residents — ensuring clear communication, excellent customer service, and smooth delivery of housing services.
Key Responsibilities:
Act as the main point of contact for residents, contractors, and internal teams.
Support and lead on local resident engagement and communication strategies.
Coordinate responses to resident enquiries and complaints.
Organise and attend meetings and resident surgeries across South London.
Use data insights to inform and improve service delivery.
What the client is looking for:
Proven experience in a customer-facing role, ideally within social housing or local authority.
Excellent communication and organisational skills.
Strong stakeholder management and problem-solving abilities.
Confident using IT systems and handling data in line with GDPR.
Willingness to travel across South London and work flexibly.
Desirable:
Knowledge of housing management and social housing legislation.
Experience in complaints resolution or community engagement.
What the client offers:
Hybrid working – 3 days office-based in Morden.
Opportunity to work on meaningful resident engagement projects.
Supportive and collaborative team environment.
How to Apply
If you’re interested in this role, please submit your CV quoting reference 000A 7D50 / 1.
We will also add your details to our mailout lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: JD 000A 7D50 / 1
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
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Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.