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Rough Sleeping Case Officer
| Posting date: | 04 November 2025 |
|---|---|
| Salary: | £28,142 to £32,061 per year |
| Hours: | Full time |
| Closing date: | 18 November 2025 |
| Location: | Spalding, Lincolnshire |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | South Holland District Council |
| Job type: | Contract |
| Job reference: |
Summary
Are you passionate about making a difference in the lives of vulnerable individuals? Do you have experience in housing, homelessness, or tenancy support? South Holland District Council is seeking a dedicated Rough Sleeping Case Officer to join our dynamic Rough Sleeping Prevention & Recovery Team.
In this vital role, you’ll work directly with individuals who are rough sleeping, at risk of homelessness, or placed in temporary accommodation. You’ll provide tailored support to help them access housing, sustain tenancies, and engage with services that promote recovery and independence.
Key Responsibilities:
Deliver specialist support in either Street Outreach or Tenancy Sustainment, with flexibility to cover both areas.
Build strong relationships with clients, landlords, housing providers, and partner agencies.
Conduct outreach sessions, including early mornings and late evenings, to identify and support rough sleepers.
Develop and implement personalised support plans, helping clients access accommodation, health services, and life skills training.
Maintain accurate case notes and ensure compliance with GDPR and safeguarding policies.
Respond to referrals promptly and work collaboratively to prevent homelessness.
What We’re Looking For:
Experience in housing advice, homelessness, tenancy management, or supported housing.
GCSEs (A–C) or equivalent in Maths and English.
Ability to work independently and as part of a team.
Strong interpersonal skills and a commitment to multi-agency working.
Willingness to travel across a rural district and conduct outreach in all weather conditions.
Able to walk long distances over rough terrain as this role includes regular outdoor work, such as walking in rural areas and on uneven terrain, to engage with individuals who may be sleeping rough in remote locations.
Strong IT, communication, and negotiation skills.
The role requires daily travel across a wide rural district, within South Holland so the ability to travel as part of your daily duties independently and reliably is essential. Officers must respond to referrals on the same day, often involving early morning or late evening outreach. Outreach sessions include visiting remote or dispersed locations not accessible by public transport, especially at 5:00am or during Severe Weather Emergency Protocols.
Why Join Us?
You’ll be part of a forward-thinking team committed to reducing rough sleeping and supporting recovery. We offer training, development opportunities, and a supportive working environment where your work truly matters.
Apply now to be part of a team that’s changing lives across South Holland.
BENEFITS: We offer excellent terms and conditions of employment including:
Local Government Pension Scheme, 23.8% employer contribution
Generous annual leave scheme +option to buy more
Employee Assistance Programme
Employee Benefits Platform including retail, holiday, and leisure discounts
Cycle to work scheme*
Flu Jabs
Free Eye Test voucher
Flexible Working Policy
Agile Working Policy*
Car mileage reimbursement*
Excellent career progression and training opportunities
Long Service Recognition*
*Certain restrictions may apply
ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.
Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.
ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.
Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.
If you are interested in the role and would like a confidential discussion, please contact Carol Rippin – Team Leader – 07500 921028 or James Rae – Senior Rough Sleeping Case Officer – 07476 044494.
The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website
The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.
In this vital role, you’ll work directly with individuals who are rough sleeping, at risk of homelessness, or placed in temporary accommodation. You’ll provide tailored support to help them access housing, sustain tenancies, and engage with services that promote recovery and independence.
Key Responsibilities:
Deliver specialist support in either Street Outreach or Tenancy Sustainment, with flexibility to cover both areas.
Build strong relationships with clients, landlords, housing providers, and partner agencies.
Conduct outreach sessions, including early mornings and late evenings, to identify and support rough sleepers.
Develop and implement personalised support plans, helping clients access accommodation, health services, and life skills training.
Maintain accurate case notes and ensure compliance with GDPR and safeguarding policies.
Respond to referrals promptly and work collaboratively to prevent homelessness.
What We’re Looking For:
Experience in housing advice, homelessness, tenancy management, or supported housing.
GCSEs (A–C) or equivalent in Maths and English.
Ability to work independently and as part of a team.
Strong interpersonal skills and a commitment to multi-agency working.
Willingness to travel across a rural district and conduct outreach in all weather conditions.
Able to walk long distances over rough terrain as this role includes regular outdoor work, such as walking in rural areas and on uneven terrain, to engage with individuals who may be sleeping rough in remote locations.
Strong IT, communication, and negotiation skills.
The role requires daily travel across a wide rural district, within South Holland so the ability to travel as part of your daily duties independently and reliably is essential. Officers must respond to referrals on the same day, often involving early morning or late evening outreach. Outreach sessions include visiting remote or dispersed locations not accessible by public transport, especially at 5:00am or during Severe Weather Emergency Protocols.
Why Join Us?
You’ll be part of a forward-thinking team committed to reducing rough sleeping and supporting recovery. We offer training, development opportunities, and a supportive working environment where your work truly matters.
Apply now to be part of a team that’s changing lives across South Holland.
BENEFITS: We offer excellent terms and conditions of employment including:
Local Government Pension Scheme, 23.8% employer contribution
Generous annual leave scheme +option to buy more
Employee Assistance Programme
Employee Benefits Platform including retail, holiday, and leisure discounts
Cycle to work scheme*
Flu Jabs
Free Eye Test voucher
Flexible Working Policy
Agile Working Policy*
Car mileage reimbursement*
Excellent career progression and training opportunities
Long Service Recognition*
*Certain restrictions may apply
ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.
Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.
ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.
Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.
If you are interested in the role and would like a confidential discussion, please contact Carol Rippin – Team Leader – 07500 921028 or James Rae – Senior Rough Sleeping Case Officer – 07476 044494.
The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website
The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.