Team Administrator | Central and North West London NHS Foundation Trust
| Posting date: | 04 November 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £29,651 - £31,312 pa inc HCAS (pro rata if P/T) |
| Hours: | Full time |
| Closing date: | 04 December 2025 |
| Location: | Hayes, UB3 3NR |
| Company: | CNWL NHS Foundation Trust |
| Job type: | Contract |
| Job reference: | 7589666/333-G-CA-1625 |
Summary
The CAMHS Team Administrator will provide administrative support to the CAMHS local service. They will work within service level standards to deliver an efficient and effective service; dealing with telephone and personal enquiries from patients, carers and members of the public, GPs and other healthcare professionals and statutory and non-statutory organisations.
The CAMHS Team Administrator will provide non-clinical information and advice to patients and relatives within the boundaries of the role. Also, taking accurate messages, responding appropriately and passing information on in the appropriate manner; escalating issues to clinical staff appropriately.
· To work positively with colleagues to maintain effective relationships.
• To act as a first point of contact for service users, recording on relevant Trust clinical systems the patient details, reason for call and next appropriate action.
• To effectively manage callers expectations whilst providing correct and accurate information at all times.
· To use a variety of verbal and non verbal communication skills to ensure that the caller understands the relevant information given. This includes callers of a non-English speaking background (who may require an interpreter), those with a hearing impairment, with altered emotional states, with cognitive learning and / or a behavioural disability or communication deficits.
• To record all data accurately in the patients’ electronic records.
• To have a full working knowledge of the IT systems and applications used.
CNWL have a pioneering history of improving health outcomes in people’s lives, by providing physical and mental health services at GPs, clinics, hospitals, and in the community. To find out more about CAMHS please CLICK HERE.
Staff are the heartbeat of our organisation! You’ll have direct liaison with your Service Manager and Head of Service to develop your career. You'll receive monthly supervision to support bespoke training, development offers, and our leadership and development programme, see the “Staff rewards and wellbeing handbook” for more details.
We take flexible working seriously, and will always be open to discussion to meet our workforce's competing work-life demands#TalkAboutFlex
Please refer to the attached Job Description and Person Specification on this advert for further info.
• Create and update patient electronic records and other relevant documentation.
• Schedule appointments as necessary, ensuring patients are notified of any changes to appointments.
• Complete relevant typing, photocopying, scanning, faxing, filing and maintenance of up-to date IT systems.
• Record all system information accurately, updating call information, registering call backs from patients, and bringing all new information to the relevant line manager’s attention.
• Provide monthly statistics on throughput to team manager as requested.
• Support the CAMHS team with general administrative duties, sending appointments, data quality and capture using appropriate systems, audio typing, filing, taking messages, dealing with queries over the telephone and face to face, photocopying.
• Provide cover as and when necessary.
• Take stationery and equipment inventories where necessary and order goods for colleagues using the E-Procurement system.
• Collect and distribute all internal and external mail on a daily basis when required.
This advert closes on Monday 10 Nov 2025
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