People & Development Senior Business Partner

Posting date:	04 November 2025
Salary:	£50,000 to £55,000 per year
Hours:	Full time
Closing date:	04 December 2025
Location:	LS1 6HX
Company:	Heeton Hospitality UK
Job type:	Permanent
Job reference:	e4c741fea6344c18b25f

Summary

Heeton UK is seeking to engage with a People & Development Senior Business Partner who recognises that culture is key – with the drive to create an enabling and empowering environment that brings the best out of our team and our leaders. And delivers truly memorable experiences to our guests as a result.

The People & Development Senior Business Partner is a senior leader role responsible for supporting the Head of People & Development in shaping and executing the People Strategy across Heeton UK. This role partners closely with General Managers and leadership teams to ensure organizational effectiveness, robust talent pipelines, and a culture that supports business priorities. As a core member of the Senior Leadership team, the P&D Senior Business Partner impacts both strategic and operational HR, driving transformation and continuous improvement across the business.

This role is pivotal in supporting in creating an inclusive, diverse and thriving culture that aligns with our company values: Drive, Guest Focus, Standards Focus, Teamwork, Communication & Commitment. This role is instrumental in nurturing & growing talent, current and new, fostering employee wellbeing, driving Heeton UK’s people strategy, and ensuring compliance with UK employment laws and policies.

You will have the desire to create an enabling and empowering environment that brings the best out of our team and our leaders. Working closely with our leaders, you will motive, inspire, lead and guide them to success, thus creating a cohort of empowered, successful business leaders that are able to deliver truly memorable experiences to our colleagues & guests as a result.

A little taste of your day-to-day

Every day is different, but you will mostly be:

• Collaborate with business leaders to develop and implement talent and organizational effectiveness strategies that support growth, change, and transformation across Heeton UK.
• Leverage workforce analytics—including talent demographics, turnover trends, and engagement scores—to diagnose underlying issues and inform evidence-based HR decision-making.
• Stay ahead of emerging business issues to determine strategic people and organizational implications. Anticipate future business challenges such as market changes, regulatory shifts, or digital disruption, and build proactive HR strategies to mitigate risk and capture opportunity.
• Partner with the leadership teams to drive efforts needed to achieve business priorities. Identify and address opportunities for greater efficiency, agility, and standardization that is consistent with the company’s strategy.
• Lead the design and rollout of HR initiatives, policies, and processes tailored for Heeton UK disciplines and in alignment with IHG standards, ensuring compliance and local relevance.
• Provide visionary leadership in talent development, fostering a culture of learning, innovation, and agility to maintain competitive advantage.
• Champion cross-functional collaboration and team excellence, supporting in building a purpose-driven, high-performing People function and high performing culture across Heeton UK.
• Cultivate strong relationships with internal and external partners, leveraging insights and networks to advance business goals.
• Act as a trusted advisor to senior leaders to build organizational capabilities, process optimization and change management to reduce complexity and maximize team performance to drive improved performance.
• Embody and promote our company values to foster a positive, diverse & inclusive workplace where every team member feels heard and valued, and where they are also able to bring their whole authentic selves to the workplace.
• Nurturing and developing a people centered and team orientated inclusive culture, where all voices are heard, and they feel valued every day.
• Ensured strict compliance with all employment laws and regulations, demonstrating a commitment to ethical conduct and the well-being of our workforce.
• Partner with leaders to embed engagement strategies that drive retention, development, and performance.
• Lead end-to-end People Service delivery across the employee lifecycle, including onboarding, contractual changes, absence management, offboarding, benefits administration and HRIS. Drive excellence in service performance, automation, simplification, and process scalability across the People function.
• Own and evolve HRIS/People Systems to meet evolving business needs, ensuring robust data governance, ID verification, and regulatory compliance. Collaborate cross-functionally to digitize workflows, improve reporting accuracy, and enhance user experience and analytics capabilities.
• Support in leading and driving the Talent Acquisition Strategy for Heeton UK in line with the business objectives.
• Oversee Talent Acquisition across Heeton UK to ensure we attract, select, and retain the very best talent, with a focus on skills, behaviours, and cultural fit.
• Provide leadership in the attraction, development and retention of high calibre talent. Partner with the leadership teams to attract, select, and onboard top talent, ensuring succession plans and talent pools are robust.
• Ensure regular talent assessments are conducted, identifying skill gaps and future leadership needs based on business objectives and market trends. Apply personal expertise in talent assessment to facilitate optimal development planning.
• Champion the execution of the performance planning processes throughout the year ensuring transparency and a high-performance standard.
• Oversee programs to support an inclusive culture and career advancement opportunities for all, building clear career pathways and succession planning.
• Champion leadership and management development, embedding a culture of continuous learning and growth.
• Fostering our Health & Wellbeing agenda where we aim to be able to maintain a working environment and level of wellbeing support that encourages our people to thrive both in and out of Heeton UK.
• Advocate for Health and Wellbeing initiatives to support employees’ personal and professional growth.
• Oversee Payroll for all sites, including the corporate office.
• Travel as required across the UK
• Complete any other reasonable request or take additional areas of responsibility as requested by any member of the senior management team

What we need from you

• CIPD qualification is a distinct advantage but not essential
• Experience of working within a hospitality environment
• Excellent communication skills, including the ability to produce high-quality and engaging PowerPoint presentations, business proposals and comfortable hosting in person and virtual meetings for large groups of people
• Experience in Regional HR Management, Senior HR Business partner or similar UK HR leadership roles
• Experience in managing complex ER cases, TUPE, Redundancy processes, Tribunals, Settlements and extensive knowledge of UK Employment Law
• Be confident and highly skilled in training, developing and coaching at all levels
• Be creative, and have strong problem-solving and organisational skills
• Possess strong leadership, commercial and analytical skills
• You will be positive and proactive, and confident working on you own initiative in a fast-paced environment, having the ability to prioritise and work to challenging deadlines
• You will be agile and comfortable dealing with varied priorities

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. Development to grow and thrive and experiences that you’ll cherish.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Why you should apply

• We offer market appropriate salary with up to 12.5% bonus potential, plus access to our extensive benefits package, which includes:
• Contributory pension scheme of up to 5% with service
• 33 days holiday
• Complimentary staff stays and staff rates
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Referral scheme
• Life Assurance, Income Protection and Employee Assistance schemes
• Numerous voluntary benefits, including a buy holiday scheme, Childcare, Cycle to Work, Medicash Health Plan and many more
• Fantastic career potential with one of the UK's fast-growing hotel operators

How do I deliver this?

• Drive ­ The desire, determination and drive to do things better, pursues success, takes responsibility for own job, own learning and reaches for excellence in all they do; follows through on commitments made;; accepts critique/responsibility.
• Guest focus ­ A desire to delight the guest by meeting their needs and exceeding expectations; ensures the hotel/function is constantly guest-focused and delivers excellent products and services.
• Standards focus ­ Ensures work is carried out by self and others to the highest possible standards. Produces quality work and encourages others to set new standards. Reduces errors and looks for ways of continually improving services, processes, and procedures.
• Teamwork ­ Works co­operatively with colleagues and others; works towards a common team or functional goal;; acts to support the best interests of the team and the hotel as a whole; works across boundaries (Team is any task-related group the individual may be part of).
• Communication ­ Relates to others; understands the spoken and unspoken thoughts, feelings and concerns of others. Demonstrates emotional intelligence, empathy and cross-cultural sensitivity. Works alongside people, seeking and giving advice and feedback.
• Commitment ­ Exhibits a ‘sense of ownership’ by being involved and dedicated to tasks. Needs to get on and have a positive attitude to hard work. They are a winner.
• Developing People ­ Develops and manages others to improve individual and team performance. Gives open and honest feedback on performance; coaches others to grow and progress. Involves and encourages the team. Seeks to leverage all the talent in the organisation.
• Vision and Planning ­ Sees the bigger picture and thinks in a holistic way;; is systematic about finding and analysing information. Has a clear and detailed vision about a chosen goal and how to turn it into realistic actions. Makes connections not immediately evident to others; solves problems and translates new ideas and concepts into breakthrough strategies and plans.
• Situational Leadership ­ Inspires and motivates others and communicates a compelling future vision. Translates strategy into clear objectives. Leads by example, demonstrating by their actions the behaviour expected of others. Communicating in an inspiring way, is visible and accessible.

Heeton is all about building a workplace for the future, we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome, everyone can be natural and be the best versions of themselves.