Repairs/Scheduling Officer
| Posting date: | 03 November 2025 |
|---|---|
| Salary: | £27,867.00 per year, pro rata |
| Additional salary information: | Pension Contributions, Staff Benefits |
| Hours: | Full time |
| Closing date: | 25 November 2025 |
| Location: | Gloucester, Gloucestershire |
| Remote working: | On-site only |
| Company: | Gloucester City Homes |
| Job type: | Temporary |
| Job reference: | JOBREFREP |
Summary
Repairs & Scheduling Officer
Location: Gloucester – Office based
Salary: £27,867 + Excellent Benefits
Contract: 5 mth Fixed term contract
Full-time 37 hours per week
Team: PropertyCare
Reports to: Scheduling Team Leader
Join our team at Gloucester City Homes (GCH) and help us deliver a first-class repairs and maintenance service to our customers. We’re looking for a proactive and organised Repairs & Scheduling Officer to support the smooth day-to-day running of our Property Care Services.
________________________________________
About the role
As a vital member of the Repairs & Scheduling team, you’ll play a key role in coordinating and monitoring repair work orders. Your focus will be on ensuring that trades staff and contractors are scheduled efficiently to meet performance targets and deliver high-quality service to residents.
Key Responsibilities
• Schedule and dispatch repair technicians based on availability, location, and skill set
• Monitor job progress and proactively adjust schedules to accommodate emergencies or delays
• Provide exceptional customer service by managing appointments, keeping residents informed, and resolving scheduling conflicts
• Support performance reporting and rota planning to optimize team efficiency
• Ensure accurate system updates across CRM and Total Mobile platforms
• Track resource usage and ensure materials are allocated effectively
What we’re looking for
• Experience in repairs, maintenance, or social housing environments
• Experience using scheduling or CRM systems (Total Mobile experience is a plus)
• Strong IT literacy, particularly with Word, Excel, and scheduling systems (e.g.
• Ability to work under pressure and adapt to changing priorities
• A proactive mindset with attention to detail
A Business Administration qualification (NVQ or equivalent) would be beneficial.
________________________________________
Why join GCH?
At Gloucester City Homes, we’re proud to make a real difference to our communities. You’ll join a supportive, values-driven team that encourages innovation, continuous learning, and collaboration.
We offer:
✅ Competitive salary and pension
✅ Generous holiday allowance
✅ Learning and development opportunities
✅ A friendly and inclusive working culture
________________________________________
Apply Now: Working for GCH - Vacancies and how to work for GCH
Be part of a team that keeps Gloucester’s homes safe, efficient, and well-maintained.
Apply today and help us deliver outstanding service to our residents!
Location: Gloucester – Office based
Salary: £27,867 + Excellent Benefits
Contract: 5 mth Fixed term contract
Full-time 37 hours per week
Team: PropertyCare
Reports to: Scheduling Team Leader
Join our team at Gloucester City Homes (GCH) and help us deliver a first-class repairs and maintenance service to our customers. We’re looking for a proactive and organised Repairs & Scheduling Officer to support the smooth day-to-day running of our Property Care Services.
________________________________________
About the role
As a vital member of the Repairs & Scheduling team, you’ll play a key role in coordinating and monitoring repair work orders. Your focus will be on ensuring that trades staff and contractors are scheduled efficiently to meet performance targets and deliver high-quality service to residents.
Key Responsibilities
• Schedule and dispatch repair technicians based on availability, location, and skill set
• Monitor job progress and proactively adjust schedules to accommodate emergencies or delays
• Provide exceptional customer service by managing appointments, keeping residents informed, and resolving scheduling conflicts
• Support performance reporting and rota planning to optimize team efficiency
• Ensure accurate system updates across CRM and Total Mobile platforms
• Track resource usage and ensure materials are allocated effectively
What we’re looking for
• Experience in repairs, maintenance, or social housing environments
• Experience using scheduling or CRM systems (Total Mobile experience is a plus)
• Strong IT literacy, particularly with Word, Excel, and scheduling systems (e.g.
• Ability to work under pressure and adapt to changing priorities
• A proactive mindset with attention to detail
A Business Administration qualification (NVQ or equivalent) would be beneficial.
________________________________________
Why join GCH?
At Gloucester City Homes, we’re proud to make a real difference to our communities. You’ll join a supportive, values-driven team that encourages innovation, continuous learning, and collaboration.
We offer:
✅ Competitive salary and pension
✅ Generous holiday allowance
✅ Learning and development opportunities
✅ A friendly and inclusive working culture
________________________________________
Apply Now: Working for GCH - Vacancies and how to work for GCH
Be part of a team that keeps Gloucester’s homes safe, efficient, and well-maintained.
Apply today and help us deliver outstanding service to our residents!
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.