Specialist Scheme and Accommodation Support Service Administrator
| Posting date: | 03 November 2025 |
|---|---|
| Salary: | £26,607 per year |
| Additional salary information: | Candidates who will be working from a base office location within the M25 will receive an additional London Weighting allowance of £4,000. |
| Hours: | Full time |
| Closing date: | 12 November 2025 |
| Location: | Hayes |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 435235/1 |
Summary
Have you got experience managing busy inboxes, handling bookings and cancellations, and supporting colleagues with scheduling and administrative requests?
Do you take pride in ensuring smooth processes — from setting up new sites and creating system profiles to resolving last-minute changes and enquiries?
Would love to hear from you!
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
We’re working hard to:
- make roads safer
- improve services for our customers
- make road transport greener and healthier
- harness the potential of technology and data
- grow and level up the economy
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about what it's like working at DVSA.
Are you an organised and proactive administrator who thrives in a fast-paced environment? In this role, you’ll coordinate travel and accommodation, manage bookings and team meetings, and support the smooth running of vehicle testing operations. From handling inbox queries and scheduling changes to setting up new testing sites and system profiles, you’ll play a key part in ensuring everything runs efficiently. If you enjoy problem-solving and keeping processes on track, we’d love to hear from you.
Your responsibilities will include, but aren’t limited to:
Book flights, accommodation and overnight travel arrangements for Vehicle Testing staff on detached dutiesBook venues and other facilities for 1-2-1s, team briefings / team meetingsManage mailbox, action any requests and/or cancellations or reply to any queriesEmail filtering / responding to mail box enquiriesDistribution of paperwork, official documentation and communications to Specialist Vehicle Testing staff & Specialist Testing stakeholdersProcess site short notice reservation requests / cancellationsProcess staff non testing event requestsMake arrangements for test bookings to be removed when necessaryAdvise assessors of any changes to the scheduleDeal with vehicle assessor enquiries regarding scheduling issues and escalate as appropriateAct with honesty and integrity upholding the reputation of the Agency, Department and Civil ServiceWhere necessary work in collaboration with colleagues across all functions for the good of DVSA and to create a high performing and well respected AgencyFor further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
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