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Custodial Manager
| Posting date: | 31 October 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £37800-37800 per annum |
| Hours: | Full time |
| Closing date: | 14 November 2025 |
| Location: | London, SE28 0FJ |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 305274-43754455 |
Summary
Serco Limited
Serco: HMP Thameside
Permanent, Full Time
£37,800 pa + £6,200 LWA + Excellent Corporate Benefits Package
We're recruiting for a Custodial Manager to join our Justice & Immigration team at HMP Thameside, a Category B establishment for adult males, with safety and security at the heart of it.
This is a role for someone who is looking to make a real difference and who understands that no two days are the same! As a designated CM you can be assigned to any role within the prison
- what will never change is your commitment, enthusiasm and support of our prisoners through positivity and engagement.
You will line manage your team with a collaborative approach and promote Serco and the policy in all activities and behaviours by promoting diversity, decency, safety and reducing re-offending agendas.
A challenging, demanding varied role reporting into the Senior Custodial Manager and some of your duties will include:
- Ensure that all staff supervise, manage and control prisoners decently, lawfully, safely and securely when carrying out activities
- Be responsible for incident management documentation
- Ensure actions arising from audits, inspections, local self-audits, etc. are delivered
- Plan staff rotas and work actively to plan and manage delivery of the regime
What you’ll need to do the role
First and foremost, you will need to be qualified as a trained Prison Custody Officer and you will have attended and passed a previous CM Assessment Centre, either fully or partially. Those who have been partially accredited must be able to evidence a clear development plan outlining what key elements they need to improve based on the feedback and results from the CM Assessment Centre
In addition, you must be able to clearly demonstrate evidence of a commitment to learning, whether on the job (i.e. projects, secondments, volunteering to lead work outside your role) and/or formal learning
A critical accountability in this role is the line management of people to ensure they have the knowledge, skills and confidence to carry out their roles. You will embody the principles of dignity, decency and security, demonstrating these actively to colleagues, prisoners and all of our stakeholders.
Why Serco
A place you can make an impact
- The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you
- We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
What we offer
- Up to 6% contributory pension scheme
- Serco Benefits package
- discounts include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships
- Employee Assistance Programme
- A safe and supportive culture
- Chance to contribute to innovation in the public services/prisons sector
- The chance to make a positive difference and contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
Serco: HMP Thameside
Permanent, Full Time
£37,800 pa + £6,200 LWA + Excellent Corporate Benefits Package
We're recruiting for a Custodial Manager to join our Justice & Immigration team at HMP Thameside, a Category B establishment for adult males, with safety and security at the heart of it.
This is a role for someone who is looking to make a real difference and who understands that no two days are the same! As a designated CM you can be assigned to any role within the prison
- what will never change is your commitment, enthusiasm and support of our prisoners through positivity and engagement.
You will line manage your team with a collaborative approach and promote Serco and the policy in all activities and behaviours by promoting diversity, decency, safety and reducing re-offending agendas.
A challenging, demanding varied role reporting into the Senior Custodial Manager and some of your duties will include:
- Ensure that all staff supervise, manage and control prisoners decently, lawfully, safely and securely when carrying out activities
- Be responsible for incident management documentation
- Ensure actions arising from audits, inspections, local self-audits, etc. are delivered
- Plan staff rotas and work actively to plan and manage delivery of the regime
What you’ll need to do the role
First and foremost, you will need to be qualified as a trained Prison Custody Officer and you will have attended and passed a previous CM Assessment Centre, either fully or partially. Those who have been partially accredited must be able to evidence a clear development plan outlining what key elements they need to improve based on the feedback and results from the CM Assessment Centre
In addition, you must be able to clearly demonstrate evidence of a commitment to learning, whether on the job (i.e. projects, secondments, volunteering to lead work outside your role) and/or formal learning
A critical accountability in this role is the line management of people to ensure they have the knowledge, skills and confidence to carry out their roles. You will embody the principles of dignity, decency and security, demonstrating these actively to colleagues, prisoners and all of our stakeholders.
Why Serco
A place you can make an impact
- The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you
- We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
What we offer
- Up to 6% contributory pension scheme
- Serco Benefits package
- discounts include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships
- Employee Assistance Programme
- A safe and supportive culture
- Chance to contribute to innovation in the public services/prisons sector
- The chance to make a positive difference and contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.