Contract Support Supervisor
| Posting date: | 30 October 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 29 November 2025 |
| Location: | CM1 1QH |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 85083 |
Summary
Job Title: Contract Support SupervisorSalary: £27,500 to £28,000 per annumContractual Hours: 40 per weekContract: PermanentType of Employment: Full TimeLocation: Essex County Council, County Hall, Market Road, Chelmsford, Essex, England, CM1 1QHEssex County Council - Chelmsford - County Hall
We are seeking a highly organised and driven Contract Support Administrator - Supervisor to join our dynamic team. In this pivotal role, you will lead a team of Contract Support staff, ensuring seamless coordination between contract support, helpdesk reporting, and client interactions. Your responsibilities will include supervising and coaching your team, managing contractor and supplier relationships, and maintaining the CAFM system (Maximo) for accurate job tracking. You'll monitor workloads to ensure SLAs and KPIs are consistently met, handle purchase orders and invoicing, and promote a customer-first culture by managing escalations and building client trust. Additionally, you'll support HR processes such as onboarding and attendance, ensure compliance with health and safety regulations, and drive continuous improvement across operations. We're looking for someone with experience using CAFM systems (preferably Maximo), excellent communication and leadership skills, strong organisational abilities, and a proactive, solution-focused mindset. Proficiency in Microsoft Office, especially Excel and Outlook, and a solid understanding of financial and procurement processes are essential.
At Mitie, we're committed to delivering the exceptional, every day. You'll be part of a team that values collaboration, supports professional development, and recognises your contribution. From competitive pay to real opportunities for growth, we offer a career that works for you.
Apply now and take the next step in your facilities management career.
We are seeking a highly organised and driven Contract Support Administrator - Supervisor to join our dynamic team. In this pivotal role, you will lead a team of Contract Support staff, ensuring seamless coordination between contract support, helpdesk reporting, and client interactions. Your responsibilities will include supervising and coaching your team, managing contractor and supplier relationships, and maintaining the CAFM system (Maximo) for accurate job tracking. You'll monitor workloads to ensure SLAs and KPIs are consistently met, handle purchase orders and invoicing, and promote a customer-first culture by managing escalations and building client trust. Additionally, you'll support HR processes such as onboarding and attendance, ensure compliance with health and safety regulations, and drive continuous improvement across operations. We're looking for someone with experience using CAFM systems (preferably Maximo), excellent communication and leadership skills, strong organisational abilities, and a proactive, solution-focused mindset. Proficiency in Microsoft Office, especially Excel and Outlook, and a solid understanding of financial and procurement processes are essential.
At Mitie, we're committed to delivering the exceptional, every day. You'll be part of a team that values collaboration, supports professional development, and recognises your contribution. From competitive pay to real opportunities for growth, we offer a career that works for you.
Apply now and take the next step in your facilities management career.