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Digital Skills Trainer and Knowledge Co-ordinator
| Posting date: | 30 October 2025 |
|---|---|
| Salary: | £29,366 to £34,548 per year |
| Hours: | Full time |
| Closing date: | 09 November 2025 |
| Location: | UK |
| Remote working: | Fully remote |
| Company: | The Duke of Edinburgh's Award |
| Job type: | Permanent |
| Job reference: |
Summary
Are you passionate about empowering others through technology and knowledge? The DofE is seeking an enthusiastic IT Knowledge & Content Coordinator to support the effective use of digital tools across the organisation and its wider network.
In this pivotal role, you’ll lead the creation and delivery of engaging IT training, manage and maintain user-friendly documentation, and champion the adoption of new systems. Working closely with the IT and L&D teams, you’ll ensure staff have access to clear, up-to-date resources that enhance digital confidence and drive operational excellence.
You will be responsible for:
Review the existing IT / digital training options available to DofE staff and identify gaps in our current provision.
Working with the wider L&D team, and acting as the IT Knowledge SME, design, organise and ensure the delivery of digital skills training programs appropriate to the skills needed at the DofE (for example, eDofE, Microsoft 365, and Dynamics systems). This includes delivering regular training programs as well as providing ad-hoc support.
Ensure the development and implementation of an appropriate mix of formal and informal learning and development activities.
Ensure IT Knowledge is developed into training materials to accommodate varied learning styles, including accessibility tools to promote inclusivity.
Champion the use and adoption of new systems and technologies within the Charity.
Identify ways in which IT Knowledge can be used to drive efficiency, strengthen the quality, and extend the reach of DofE programmes around the UK.
Maintaining and curating IT documentation and knowledge articles
Supporting IT service delivery and ticket resolution
Collaborating across departments to align training with strategic goals
What we are looking for:
Knowledge in creating and delivering IT knowledge documentation and related resources.
Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.
Ability to work collaboratively with technical and non-technical stakeholders.
Proactive approach to identifying and solving problems.
Can demonstrate knowledge of designing and delivering a wide range of computer-based training to support knowledge sharing.
Strong presentation skills and commitment to delivering live, face to face and virtual training based on technological, educational needs.
A keen interest in new and emerging technologies/software.
Ability to work independently, with strong time management skills.
Ability to communicate clearly and effectively at all levels and across all disciplines within an organisation, including sharing knowledge and developing productive working relationships.
How to apply and interview dates
If you feel excited by this role and believe you have the necessary skills and experience to become a valued team member, please go to our website and apply.
The deadline for applying for this role is: 9th November - Midnight
1st interviews will take place on: WC 24th November - virtual via MS Teams
2nd interviews will take place on: WC 1st December - Virtual Via MS Teams
If you would like to access the application form in a different format or if you would like any assistance that might help improve your experience while completing the application, please contact us by email recruitment@dofe.org
Benefits
We offer excellent staff benefits including a generous pension contribution, an employee assistance programme, healthcare cash plan and volunteer leave. Also, 25 days holiday, plus Bank Holidays and an additional 3 days paid leave between Christmas and the New Year. Buy additional annual leave, benefits discount website, death in service benefit 4 x salary, incapacity benefit, generous family leave and sick leave.
The DofE are committed to safeguarding and promoting the welfare of young people. All successful applicants will be required to undergo an Enhanced Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check.
**The geographical allowance is based on a member of staff having a home or office-based postcode within 30 miles (as the crow flies) from Charing Cross, WC2N 5HS. The allowance is 7% capped at £4,000 per annum.
In this pivotal role, you’ll lead the creation and delivery of engaging IT training, manage and maintain user-friendly documentation, and champion the adoption of new systems. Working closely with the IT and L&D teams, you’ll ensure staff have access to clear, up-to-date resources that enhance digital confidence and drive operational excellence.
You will be responsible for:
Review the existing IT / digital training options available to DofE staff and identify gaps in our current provision.
Working with the wider L&D team, and acting as the IT Knowledge SME, design, organise and ensure the delivery of digital skills training programs appropriate to the skills needed at the DofE (for example, eDofE, Microsoft 365, and Dynamics systems). This includes delivering regular training programs as well as providing ad-hoc support.
Ensure the development and implementation of an appropriate mix of formal and informal learning and development activities.
Ensure IT Knowledge is developed into training materials to accommodate varied learning styles, including accessibility tools to promote inclusivity.
Champion the use and adoption of new systems and technologies within the Charity.
Identify ways in which IT Knowledge can be used to drive efficiency, strengthen the quality, and extend the reach of DofE programmes around the UK.
Maintaining and curating IT documentation and knowledge articles
Supporting IT service delivery and ticket resolution
Collaborating across departments to align training with strategic goals
What we are looking for:
Knowledge in creating and delivering IT knowledge documentation and related resources.
Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.
Ability to work collaboratively with technical and non-technical stakeholders.
Proactive approach to identifying and solving problems.
Can demonstrate knowledge of designing and delivering a wide range of computer-based training to support knowledge sharing.
Strong presentation skills and commitment to delivering live, face to face and virtual training based on technological, educational needs.
A keen interest in new and emerging technologies/software.
Ability to work independently, with strong time management skills.
Ability to communicate clearly and effectively at all levels and across all disciplines within an organisation, including sharing knowledge and developing productive working relationships.
How to apply and interview dates
If you feel excited by this role and believe you have the necessary skills and experience to become a valued team member, please go to our website and apply.
The deadline for applying for this role is: 9th November - Midnight
1st interviews will take place on: WC 24th November - virtual via MS Teams
2nd interviews will take place on: WC 1st December - Virtual Via MS Teams
If you would like to access the application form in a different format or if you would like any assistance that might help improve your experience while completing the application, please contact us by email recruitment@dofe.org
Benefits
We offer excellent staff benefits including a generous pension contribution, an employee assistance programme, healthcare cash plan and volunteer leave. Also, 25 days holiday, plus Bank Holidays and an additional 3 days paid leave between Christmas and the New Year. Buy additional annual leave, benefits discount website, death in service benefit 4 x salary, incapacity benefit, generous family leave and sick leave.
The DofE are committed to safeguarding and promoting the welfare of young people. All successful applicants will be required to undergo an Enhanced Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check.
**The geographical allowance is based on a member of staff having a home or office-based postcode within 30 miles (as the crow flies) from Charing Cross, WC2N 5HS. The allowance is 7% capped at £4,000 per annum.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.