Receptionist - Abersychan Group Practice
| Posting date: | 29 October 2025 |
|---|---|
| Salary: | £12.29 per hour |
| Additional salary information: | £12.29 an hour |
| Hours: | Full time |
| Closing date: | 14 November 2025 |
| Location: | Pontypool, NP4 7BH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | M0044-25-0254 |
Summary
Reception Duties: 1) Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. 2) Deal with all general enquiries, explain procedures and make new and follow-up appointments. 3) Word Processing / Excel / AccuRx / IPlato / WCCG / EMIS Web (Training given) 4) Photocopying, Scanning and safe recording onto patients records as required 5) Using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Care Navigation training is provided within first 3 months. 6) Promote Self-Care, use of the Common Ailment Scheme, Digital Tools (e.g. NHS Wales App), Practice Website and local wellbeing services 7) Stationery Ordering for your own Department via management team. 8) Self Help for incidents that arrive for Telephones / Printers / photocopiers etc. 9) Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. 10) Enter requests for home visits into the home visits book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. 11) Action repeat prescription requests and ensure that they are ready for collection by the patient, in line with Practice protocol with the help of the Prescribing team. 12) Take action on clinicians requests for further information/patient contact information etc. (including computerised Practice notes), ensuring completion of all associated paperwork. 13) Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same. 14) Enter patient information on to the computer as required. 15) Ensure visitors to the practice sign in the visitors book and are looked after at all times. 16) Handle appointment bookings and cancellations efficiently 17) Work closely with GPs, Nursing Staff including Link Workers 18) Must have the ability to work as a team member at all times.