Customer Services Information Guide (Contact Centre)
| Posting date: | 24 October 2025 |
|---|---|
| Salary: | £12.80 per hour |
| Hours: | Part time |
| Closing date: | 23 November 2025 |
| Location: | Swindon, Wiltshire |
| Remote working: | On-site only |
| Company: | Nations Recruitment |
| Job type: | Contract |
| Job reference: |
Summary
Job Category: - Admin & Clerical
Job location: Civic Campus, Euclid Street, Swindon, SN1 2JG, Swindon Borough Council
Hours per week: 29
Start date: Immediate start
Salary: £12.80 per hour
This position has the potential to be made permanent. Monday - Thursday 11am - 5pm. Friday - 11:30am - 5pm. 29.6 hours a week. Hybrid Role - Working in the office 3 days a week and 2 days at home once trained.
Key Accountabilities
To answer calls from customers, using our Call Centre technologies.
To answer emails from customers using digital email technology.
To listen attentively to customer requirements asking pertinent questions to establish facts in order to gain a full understanding of the customer’s needs.
To maintain customer service standards by answering customer’s telephone calls and emails, being courteous, welcoming and professional at all times.
Knowledge & Experience
Previous Customer Services experience, preferably in a contact centre environment
Job location: Civic Campus, Euclid Street, Swindon, SN1 2JG, Swindon Borough Council
Hours per week: 29
Start date: Immediate start
Salary: £12.80 per hour
This position has the potential to be made permanent. Monday - Thursday 11am - 5pm. Friday - 11:30am - 5pm. 29.6 hours a week. Hybrid Role - Working in the office 3 days a week and 2 days at home once trained.
Key Accountabilities
To answer calls from customers, using our Call Centre technologies.
To answer emails from customers using digital email technology.
To listen attentively to customer requirements asking pertinent questions to establish facts in order to gain a full understanding of the customer’s needs.
To maintain customer service standards by answering customer’s telephone calls and emails, being courteous, welcoming and professional at all times.
Knowledge & Experience
Previous Customer Services experience, preferably in a contact centre environment