1st Line Support Partner
| Posting date: | 23 October 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 22 November 2025 |
| Location: | Newcastle upon Tyne (Strawberry Lane), NE1 4BX |
| Company: | Home Group Limited |
| Job type: | Permanent |
| Job reference: | 251625 |
Summary
1st Line Support Partner
Salary £24,638 per annum plus 34 days leave rising to 39 and instant pay access with Wagestream
Temporary contract (6 months), Full Time (37.5 hpw)
Newcastle upon Tyne
We can’t offer a CoS for this role
Home, a place where you belong
Help us keep things running smoothly, and grow your IT career while you do it
You’ll be the first person our colleagues speak to when they need help with tech. Whether it’s a quick fix or something more complex, you’ll be there to listen, solve and support. If you’re looking for a role where you can learn fast, work with great people and build a career in IT, this is the place to start.
What you’ll do
Log and manage incidents and service requests from start to finish
Solve technical issues at first contact whenever possible
Escalate more complex problems to the right team quickly
Keep colleagues updated and close calls with care
Share updates on outages and changes across the business
Why join us
The Service Desk is where many of our IS colleagues start their journey. You’ll get the support, training and experience to grow your skills and move up. Just like Don, who joined as an apprentice and now works in 2nd Line Support. Be part of one of the UK’s top 10 Great Places to Work!
You have
Experience working on a busy IT service desk or similar support role
Knowledge of Microsoft systems and multi-channel communication tools
An ITIL v3 Foundation certificate or equivalent experience
Strong typing and problem-solving skills
A positive, proactive approach to learning and teamwork
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
You’ll work Monday to Friday on a set rota, including early and late shifts between 7am and 6pm.
We typically work on a hybrid basis with 2 days per week in our One Strawberry Lane office, with the rest from home.
What’s in it for you?
34 days leave, rising to 39 (this includes bank holidays and a “me day”).
Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
Instant pay access with Stream
800+ discounts on shops, holidays, days out, tech and more
Career path with development and excellent training package.
Find out more
Click APPLY NOW to see our 1st Line Support Partner Job Description, find out about us, for help to apply and our benefits. Roles can close early, so don’t wait.
For reasonable adjustments email recruitment@homegroup.org.uk
Proud member of the Disability Confident employer scheme