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Apprentice IT Service Desk Analyst
| Posting date: | 23 October 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 16 November 2025 |
| Location: | Plymouth, South West England |
| Remote working: | On-site only |
| Company: | Plymouth Community Homes |
| Job type: | Apprenticeship |
| Job reference: | DIX-002251 |
Summary
About the role
Kickstart Your Career in IT with Plymouth Community Homes!
Are you passionate about technology and love solving problems? Join us as an IT Service Desk Apprentice and gain hands-on experience supporting the systems and tech that keep Plymouth Community Homes connected and running smoothly.
You’ll learn how to:
Be the first point of contact for IT support, helping colleagues with everything from troubleshooting to tech upgrades.
Work with cutting-edge digital tools, including MS365, cloud systems, and voice-over-IP technology.
Configure and fix laptops, mobiles, and networks.
Get involved in real projects that make a difference — improving systems, spotting trends, and helping to drive smarter digital ways of working.
With great mentoring, on-the-job learning, and a supportive team, this is your chance to build the skills and confidence for a successful career in IT.
The apprenticeship will last a period of 16 months and the successful candidate will work towards achieving a Level 3 Apprenticeship Standard in Information Communications Technician-Support
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.
With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.
What we can offer you:
Excellent pension scheme with a high level of employer contributions
Free, fully equipped onsite gym and changing facilities.
The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
Free Employee Assistance programme, including free counselling
Free annual flu vaccination
The opportunity to work in a beautiful and vibrant part of the Southwest
We support digital working with modern devices/smart phones
It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year
Our modern and spacious offices are right on a bus route, and just three miles from the city centre
We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, KFC and Co-op.
To Apply:
If you are interested in this fantastic opportunity please select apply, upload your details and submit your CV.
Please refer to the person specification and include examples on your CV which demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.
For an informal discussion about this role, please contact Alex Champness on 01752 388044.
This post is not suitable for job share.
Shortlisting Date: 18th November 2025
First Interview Date: 28th November 2025
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Living and Working in Plymouth
Kickstart Your Career in IT with Plymouth Community Homes!
Are you passionate about technology and love solving problems? Join us as an IT Service Desk Apprentice and gain hands-on experience supporting the systems and tech that keep Plymouth Community Homes connected and running smoothly.
You’ll learn how to:
Be the first point of contact for IT support, helping colleagues with everything from troubleshooting to tech upgrades.
Work with cutting-edge digital tools, including MS365, cloud systems, and voice-over-IP technology.
Configure and fix laptops, mobiles, and networks.
Get involved in real projects that make a difference — improving systems, spotting trends, and helping to drive smarter digital ways of working.
With great mentoring, on-the-job learning, and a supportive team, this is your chance to build the skills and confidence for a successful career in IT.
The apprenticeship will last a period of 16 months and the successful candidate will work towards achieving a Level 3 Apprenticeship Standard in Information Communications Technician-Support
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.
With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.
What we can offer you:
Excellent pension scheme with a high level of employer contributions
Free, fully equipped onsite gym and changing facilities.
The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
Free Employee Assistance programme, including free counselling
Free annual flu vaccination
The opportunity to work in a beautiful and vibrant part of the Southwest
We support digital working with modern devices/smart phones
It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year
Our modern and spacious offices are right on a bus route, and just three miles from the city centre
We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, KFC and Co-op.
To Apply:
If you are interested in this fantastic opportunity please select apply, upload your details and submit your CV.
Please refer to the person specification and include examples on your CV which demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.
For an informal discussion about this role, please contact Alex Champness on 01752 388044.
This post is not suitable for job share.
Shortlisting Date: 18th November 2025
First Interview Date: 28th November 2025
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Living and Working in Plymouth
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.