Warning
This job advert has expired and applications have closed.
Customer Services Advisor 5279329
| Posting date: | 21 October 2025 |
|---|---|
| Salary: | £12.93 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 19 November 2025 |
| Location: | Thatcham, Berkshire, RG19 6AD |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | SGN 5279329 |
Summary
What's involved with this role:
JOB TITLE: Customer Support Advisor
REF: SGN 5279329
Pay rate: £12.93 per hour PAYE
Contract Type: Temporary, Anticipated 3 months
Working Arrangement: Assume office based as no hybrid working given
In order to apply for this role it is essential that you have previous Customer service experience and confident making outbound calls. You will have experience of using excel, along with strong communication skills and empathy for vulnerable clients.
The role:
On behalf of a local council, we are seeking a Customer Support Advisor to work on a project that involves speaking with vulnerable customer in regards to their vulnerabilities and finding out how the team can best support customers in their homes and accessing all of the services.
Key Responsibilities:
Provide transactional administration support to resolve customer queries through the Customer Service Management Centre across the range of channels we offer, to agreed targets and service levels
Offer multi-skilled administrative responses to customer queries across Housing, Garages and Mutual Exchanges, Repairs, Home Ownership that come through the Customer Service Management Centre (e.g. permissions, application processing, boundary enquiries, tenancy/lease information etc.) inline with policies and procedures
Liaise directly with internal colleagues and external customers to solve problems in a timely, efficient and effective manner
Highlight and respond to all enquires, making sure customers receive a prompt response and are kept informed of progress.
What the client is looking for:
Customer service experience
Experience of working within a very busy environment
Knowledge of Excel
Strong communication skills and empathetic
Excellent attention to detail
Confident making outbound calls
Quick learner and able to use multiple computer systems
Basic admin experience essential
Accurate record keeping and ability to comply with GDPR
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
1
Job Ref: SGN 5279329
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.