High Rise Co-ordinator
| Posting date: | 17 October 2025 |
|---|---|
| Salary: | £25,660.00 to £28,511.00 per year |
| Hours: | Part time |
| Closing date: | 31 October 2025 |
| Location: | LE1 5XQ |
| Company: | Platform Housing Group |
| Job type: | Permanent |
| Job reference: | 0135 |
Summary
Are you passionate about making a difference and improving our Neighbourhoods?
Platform Housing Group are one of the largest housing associations in the Midlands. Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offer employees an inclusive and supportive environment with excellent benefits and family friendly policies.
An opportunity has arisen to join our Localities team as a High-Rise Coordinator. As part of this role, you will be responsible for the delivery of the highest levels of customer service to all residents, visitors and external contractors and will be the first and main point of contact for all queries.
As the main point of contact for residents, you will be able to develop connections with the residents and the community. You will also show a professional and proactive approach when dealing with any queries or concerns.
Key day-to-day duties include the monitoring of on-site security, carrying out patrols and undertaking routine inspections to ensure such areas are kept safe, clean, and tidy and reporting any hazards/risks to the Operations Team. You will also be responsible for reporting repairs, assisting with the letting of properties, providing rent statements upon request, and responding/recording all anti-social behaviour incidents in line with Group policies.
You will be the primary responder in the case of emergency incidents, which will need to be handled in a calm and swift manner. It is paramount that important processes are followed, with critical information being recorded accurately and messages passed on to the responsible managers and emergency services.
This is a part-time role working 16 hours per week, Fridays and Saturdays 10pm to 6am . You will be required to work between 9am and 5pm Tuesday to Saturday during your first week for training purposes. The successful candidate must be fully flexible to work these shift patterns.
The successful applicant will be required to alternate weekly between two high-rise buildings, between De Montfort house and the following week at Elizabeth House
Some things we need from you:
-Experience in a customer care or front of house customer facing role
-Excellent communication skills, which will allow you to communicate effectively with customers who may be upset or distressed.
-Experience of building good working relationships with a wide range of people
-The ability to work on their own initiative, stay calm when under pressure and have a proactive approach to your work
-Computer skills and able to carry out basic administration tasks
-The capability to accurately record and report incidents
-A basic DBS check is required for this role.
Some of our great benefits include
-Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
-Family friendly policies
-Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
-Non- contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies
-Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
-Learning and Development opportunities
-Salary sacrifice electric vehicle scheme
-Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
If this sounds like the ideal opportunity for you, please click apply! If you would like to find out more about this role please contact recruitment@platformhg.com
We are hosting an open day on a date to be confirmed, and this will be an opportunity for applicants to visit the site and ask questions about the role. Interviews are currently scheduled to take place on a date to be confirmed.
We will be reviewing applications throughout the campaign and would encourage early applications, as this advert may close earlier that the specified closing date.
Platform Housing Group are one of the largest housing associations in the Midlands. Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offer employees an inclusive and supportive environment with excellent benefits and family friendly policies.
An opportunity has arisen to join our Localities team as a High-Rise Coordinator. As part of this role, you will be responsible for the delivery of the highest levels of customer service to all residents, visitors and external contractors and will be the first and main point of contact for all queries.
As the main point of contact for residents, you will be able to develop connections with the residents and the community. You will also show a professional and proactive approach when dealing with any queries or concerns.
Key day-to-day duties include the monitoring of on-site security, carrying out patrols and undertaking routine inspections to ensure such areas are kept safe, clean, and tidy and reporting any hazards/risks to the Operations Team. You will also be responsible for reporting repairs, assisting with the letting of properties, providing rent statements upon request, and responding/recording all anti-social behaviour incidents in line with Group policies.
You will be the primary responder in the case of emergency incidents, which will need to be handled in a calm and swift manner. It is paramount that important processes are followed, with critical information being recorded accurately and messages passed on to the responsible managers and emergency services.
This is a part-time role working 16 hours per week, Fridays and Saturdays 10pm to 6am . You will be required to work between 9am and 5pm Tuesday to Saturday during your first week for training purposes. The successful candidate must be fully flexible to work these shift patterns.
The successful applicant will be required to alternate weekly between two high-rise buildings, between De Montfort house and the following week at Elizabeth House
Some things we need from you:
-Experience in a customer care or front of house customer facing role
-Excellent communication skills, which will allow you to communicate effectively with customers who may be upset or distressed.
-Experience of building good working relationships with a wide range of people
-The ability to work on their own initiative, stay calm when under pressure and have a proactive approach to your work
-Computer skills and able to carry out basic administration tasks
-The capability to accurately record and report incidents
-A basic DBS check is required for this role.
Some of our great benefits include
-Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
-Family friendly policies
-Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
-Non- contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies
-Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
-Learning and Development opportunities
-Salary sacrifice electric vehicle scheme
-Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
If this sounds like the ideal opportunity for you, please click apply! If you would like to find out more about this role please contact recruitment@platformhg.com
We are hosting an open day on a date to be confirmed, and this will be an opportunity for applicants to visit the site and ask questions about the role. Interviews are currently scheduled to take place on a date to be confirmed.
We will be reviewing applications throughout the campaign and would encourage early applications, as this advert may close earlier that the specified closing date.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.