General Manager
| Posting date: | 16 October 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £45000-50000 per annum |
| Hours: | Full time |
| Closing date: | 06 November 2025 |
| Location: | Maidstone, ME15 7RN |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 305324-43722781 |
Summary
Maidstone Leisure Trust
Location: Maidstone, Kent, ME15 7RN
Working Hours: 39 hours per week Salary: Between £45,000
- £50,000.00 per annum + excellent benefits
Be part of something exciting.
As a General Manager in our Leisure team, you’ll lead the day-to-day operations across our leisure site ensuring they’re safe, welcoming, and high performing. You’ll shape strategy, inspire teams, and help communities enjoy accessible, high-quality leisure experiences.
What you’ll do:
· Lead and motivate multi-site teams to deliver outstanding service and operational excellence.
· Ensure facilities meet the highest standards for safety, cleanliness, and customer experience.
· Develop and deliver business strategies and annual plans in line with contractual and growth objectives.
· Manage financial performance, driving efficiency and profitability through effective resource planning.
· Build strong relationships with customers, partners, and stakeholders to promote the ‘Serco Way’.
· Foster a culture of trust, care, innovation, and pride — supporting staff engagement and development.
What you’ll bring:
· Proven experience managing multi-site leisure or facilities operations.
· Strong leadership skills, with the ability to motivate and develop diverse teams.
· Excellent business acumen, including experience managing budgets and delivering results.
· The ability to think strategically and translate plans into measurable outcomes.
· A collaborative approach with great communication, influencing, and stakeholder management skills.
What we offer:
- Holidays: 21 days plus bank holidays
- Health and wellbeing: Free use of the gym and on-site exercise facilities, 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Pension: Up to 6% contributory pension scheme
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
- Discover more about our benefits (moreleisure.com)
Location: Maidstone, Kent, ME15 7RN
Working Hours: 39 hours per week Salary: Between £45,000
- £50,000.00 per annum + excellent benefits
Be part of something exciting.
As a General Manager in our Leisure team, you’ll lead the day-to-day operations across our leisure site ensuring they’re safe, welcoming, and high performing. You’ll shape strategy, inspire teams, and help communities enjoy accessible, high-quality leisure experiences.
What you’ll do:
· Lead and motivate multi-site teams to deliver outstanding service and operational excellence.
· Ensure facilities meet the highest standards for safety, cleanliness, and customer experience.
· Develop and deliver business strategies and annual plans in line with contractual and growth objectives.
· Manage financial performance, driving efficiency and profitability through effective resource planning.
· Build strong relationships with customers, partners, and stakeholders to promote the ‘Serco Way’.
· Foster a culture of trust, care, innovation, and pride — supporting staff engagement and development.
What you’ll bring:
· Proven experience managing multi-site leisure or facilities operations.
· Strong leadership skills, with the ability to motivate and develop diverse teams.
· Excellent business acumen, including experience managing budgets and delivering results.
· The ability to think strategically and translate plans into measurable outcomes.
· A collaborative approach with great communication, influencing, and stakeholder management skills.
What we offer:
- Holidays: 21 days plus bank holidays
- Health and wellbeing: Free use of the gym and on-site exercise facilities, 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Pension: Up to 6% contributory pension scheme
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
- Discover more about our benefits (moreleisure.com)
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.