Practice Manager

Posting date:	16 October 2025
Salary:	Not specified
Additional salary information:	Negotiable
Hours:	Full time
Closing date:	31 December 2025
Location:	Leicester, LE2 4PE
Company:	NHS Jobs
Job type:	Permanent
Job reference:	A5702-25-0002

Summary

The following are the core responsibilities of the Practice Manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. Strategic management and planning The post holder will: Keep abreast of current affairs and identify potential threats and opportunities. Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development. Monitor and evaluate performance of the practice team against objectives; identify and manage change. Develop and maintain effective communication both within the practice and with relevant outside agencies. Prepare and annually update the practice development plan and oversee the implementation of the aims and objectives. Assess and evaluate accommodation requirements and manage development and expansion plans. Financial management Manage practice budgets and seek to maximize income. Proactively chases claims and income from all sources every month and prepare a quarterly financial report for the partners. Understand and report on the financial implications of contract and legislation changes Manage practice accounts; submit year-end figures promptly and liaise with the practice accountant Monitor cash-flow, prepare regular forecasts and reports to the partners Manage and reconcile bank accounts; negotiate/liaise with the practice bankers Monitor and reconcile income and expenditure statements and purchase/sales ledger transactions Manage and monitor PAYE for practice staff and maintain appropriate records Manage contributions to the practice pension scheme(s) and maintain appropriate records Manage appropriate systems for handling and recording of cash and cheques and petty cash. Human resources Oversee the recruitment and retention of staff and provide a general personnel management service Ensure that all members of staff are legally and gainfully employed. Monitor skill-mix and deployment of staff Manage staffing levels within target budgets Evaluate, organise, and oversee staff induction and training, and ensure that all staff are adequately trained to fulfil their role Develop and implement effective staff appraisal and monitoring systems Support and mentor staff, both as individuals and as team members Implement effective systems for the resolution of disputes and grievances Keep abreast of changes in employment legislation Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies) Organisational Convene meetings, prepare agendas, and ensure distribution of minutes as necessary Develop Practice protocols and procedures, review and update as required Ensure that Practice premises are properly maintained and cleaned, and that adequate fire prevention and security systems are in place Manage the procurement of practice equipment, supplies and services within target budgets Develop and review Health & Safety policies and procedures and keep abreast of current legislation Arrange appropriate insurance cover Ensure that the practice has adequate disaster recovery procedures in place Arrange appropriate maintenance for practice equipment Patient services Adopt a strategic approach to the development and management of patient services Ensure service development and delivery is in accordance with local and national guidelines Ensure that the practice complies with NHS contractual obligations in relation to patient care Maintain registration policies and monitor patient turnover and capitation Oversee and/or develop repeat prescribing systems Oversee and/or develop and manage an effective appointments system Oversee and/or organise surgery timetables, duty rotas and holiday cover Routinely monitor and assess practice performance against patient access and demand management targets Develop and implement an effective complaints management system Liaise with patient groups/PALS Information management and technology Evaluate and plan practice IT implementation and modernisation Keep abreast of the latest development in primary care IT and regularly update the practice management team Motivate, support, and monitor staff in the use of IT; organise, oversee, and evaluate IT training Set targets and monitoring standards for data entry and data collection Ensure that the practice has effective IT data security, back-up, maintenance, and disaster recovery plans in place Liaise with the ICB regarding systems procurement, IT funding and national IT development programmes. Maintain the practice's website and social media presence. Health & safety: The post-holder will implement and lead on the full range of promotion and management of their own and others' health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to}: Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management. Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensuring implementation across the business Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business Making effective use of training to update knowledge and skills, and initiate and manage the training of others Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial/ corrective action where needed Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/ patient areas generally clean, identifying issues and hazards/ risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate} with other sector managers Undertaking periodic infection control training (minimum annually) Routine management of own team/ team areas, and maintenance of workspace standards Demonstrate due regard for safeguarding and promoting the welfare of children. Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise people's needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: Apply practice policies, standards, and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate