Staying Home Officer
| Posting date: | 16 October 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £34,064 |
| Hours: | Full time |
| Closing date: | 15 November 2025 |
| Location: | Warrington, WA1 1UZ |
| Company: | Torus Group |
| Job type: | Permanent |
| Job reference: | 620 |
Summary
Job Advert
Torus Group is seeking a Staying Home Officer to join our dedicated Staying Home Team. In this role, you’ll carry out regular
reviews, promoting independence, and responding to changing needs. Working closely with tenants, colleagues, and external
partners, you’ll help improve the quality of life for older and vulnerable tenants through tailored support.
This is a rewarding opportunity to make a meaningful, lasting impact in the community.
What you’ll be doing:
* Assist in the lettings process of properties designated for older people.
* Carry out tailored reviews every 6 months with residents or as and when personal circumstances change to identify interventions
that will assist the tenant to remain safe at home.
* To assist residents with sustaining their tenancy, responding to low level anti nuisance issues and liaising with the Safer
Estates Team as required. Helping older people manage the safety and security of their dwelling using a case management
approach including annual inspection of the condition of the property.
* Utilise the OK Each Day Service to communicate with our tenants, whilst monitoring their safety through the agreed usage of the
OK Each Day device.
* Provide advice and guidance on applying for disability related benefits.
* To complete welfare calls and personal visits based on assessed need.
* Manage customer expectations of the service and provide clarity about the scope of your role.
* Make referrals to specialist agencies such as Adult Social Care and Health to enable the tenant to access additional care and
or support where required.
* Promote safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns are
reported promptly in accordance with Local Authorities and Torus Safeguarding Policies.
What we are looking for:
* GCSE Grade 3+ or equivalent qualification/experience
* CIH Level 3 (or willingness to work towards)
* Experience in housing and/or social care
* Track record of completing assessments and developing support plans with targets and outcomes for clients
* Experience supporting older and vulnerable people
* Basic knowledge of welfare benefits (55+)
* Safeguarding knowledge and experience
* Experience giving budgeting advice and planning
* Proven case load management and multi-agency working
* Experience with statutory and voluntary sector partners
* Strong tenant relationship skills, including managing non-compliance
Interview Process:
* Candidates will undergo in-person interviews, consisting of a competency-based interview w/c 10th November.
Additional Information
Successful applicants must complete the following pre-employment checks including:
* Right to work verification
* Qualification certificate check
* Two satisfactory references
* Occupational Health Questionnaire
* Enhanced DBS
* Completion of all new starter documentation including signed T&C’s
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.
Torus Group is seeking a Staying Home Officer to join our dedicated Staying Home Team. In this role, you’ll carry out regular
reviews, promoting independence, and responding to changing needs. Working closely with tenants, colleagues, and external
partners, you’ll help improve the quality of life for older and vulnerable tenants through tailored support.
This is a rewarding opportunity to make a meaningful, lasting impact in the community.
What you’ll be doing:
* Assist in the lettings process of properties designated for older people.
* Carry out tailored reviews every 6 months with residents or as and when personal circumstances change to identify interventions
that will assist the tenant to remain safe at home.
* To assist residents with sustaining their tenancy, responding to low level anti nuisance issues and liaising with the Safer
Estates Team as required. Helping older people manage the safety and security of their dwelling using a case management
approach including annual inspection of the condition of the property.
* Utilise the OK Each Day Service to communicate with our tenants, whilst monitoring their safety through the agreed usage of the
OK Each Day device.
* Provide advice and guidance on applying for disability related benefits.
* To complete welfare calls and personal visits based on assessed need.
* Manage customer expectations of the service and provide clarity about the scope of your role.
* Make referrals to specialist agencies such as Adult Social Care and Health to enable the tenant to access additional care and
or support where required.
* Promote safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns are
reported promptly in accordance with Local Authorities and Torus Safeguarding Policies.
What we are looking for:
* GCSE Grade 3+ or equivalent qualification/experience
* CIH Level 3 (or willingness to work towards)
* Experience in housing and/or social care
* Track record of completing assessments and developing support plans with targets and outcomes for clients
* Experience supporting older and vulnerable people
* Basic knowledge of welfare benefits (55+)
* Safeguarding knowledge and experience
* Experience giving budgeting advice and planning
* Proven case load management and multi-agency working
* Experience with statutory and voluntary sector partners
* Strong tenant relationship skills, including managing non-compliance
Interview Process:
* Candidates will undergo in-person interviews, consisting of a competency-based interview w/c 10th November.
Additional Information
Successful applicants must complete the following pre-employment checks including:
* Right to work verification
* Qualification certificate check
* Two satisfactory references
* Occupational Health Questionnaire
* Enhanced DBS
* Completion of all new starter documentation including signed T&C’s
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.