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Business Development Manager – Mediation & Training Services
| Posting date: | 15 October 2025 |
|---|---|
| Salary: | £24,324 per year |
| Hours: | Part time |
| Closing date: | 03 November 2025 |
| Location: | East Midlands, UK |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Citizens Advice LeicesterShire |
| Job type: | Permanent |
| Job reference: |
Summary
Salary: £24,324 per annum (£40,000 FTE) higher may be considered for an exceptional candidate
Hours: 22.5 per week
Base location: Home-based with travel across the East Midlands*
Who We are:
Citizens Advice LeicesterShire is an independent and local non-profit organisation.
About the role:
This is an exciting new role that will drive the growth and delivery of our innovative mediation and training services initiative. As we diversify our income streams and expand our impact, you’ll be at the forefront of delivering professional dispute resolution and building organisational capability across Leicester, Leicestershire and the wider East Midlands.
You’ll provide exceptional mediation services for workplace and housing conflicts, helping individuals and organisations navigate disputes effectively. From grievances and team conflicts to tenant-landlord issues, you’ll deliver end-to-end mediation that makes a real difference. You’ll also design and deliver impactful training programmes focused on Employment Rights Bill 2025 compliance, conflict prevention, and line manager development, equipping organisations with the skills they need to create healthier workplaces.
This role combines service delivery with business development. You’ll proactively identify opportunities, build nurturing partnerships with businesses, HR consultancies, property management companies and legal firms, and act as key account manager for major clients. Through networking, thought leadership and exceptional service delivery, you’ll grow this new initiative and support our financial sustainability.
The main purpose of the role:
Drive the growth and delivery of our new mediation and training services initiative, supporting our strategic aim to diversify income and deliver on our purpose
Provide exceptional dispute resolution services through professional mediation for workplace and housing conflicts
Deliver impactful training programmes that build organisational capability in conflict prevention and Employment Rights Bill 2025 compliance
Build nurturing, productive and mutually beneficial partnerships with businesses and organisations across the region
Act as key account manager for customers, ensuring exceptional service delivery and identifying opportunities for service expansion
About you:
You’re a skilled mediator and facilitator with a passion for conflict resolution and helping organisations thrive. You have professional mediation experience or qualification (or are willing to undertake advanced training), and you’ve successfully delivered advisory, consultancy or mediation services to businesses. You understand employment relations, HR practices and workplace conflict resolution, and you can facilitate difficult conversations with confidence and empathy.
You’re also entrepreneurial and business-minded. You have a track record of identifying opportunities, generating income and building strong stakeholder relationships. You’re comfortable designing and delivering engaging training programmes, and you excel at managing multiple priorities independently. With excellent communication skills and a commitment to Equality, Diversity & Inclusion, you bring both professional expertise and a genuine desire to make a positive impact.
To be successful in this role, you will:
Hold a professional mediation qualification (CMC, CEDR, or equivalent) OR be willing to undertake advanced mediation training
Have proven experience of delivering advisory, consultancy, or mediation services to businesses and organisations
Demonstrate strong stakeholder engagement and relationship-building skills with ability to work effectively with diverse clients at all levels
Possess excellent communication skills with ability to facilitate difficult conversations and negotiate solutions
Bring knowledge of employment relations, HR practices, and workplace conflict resolution
Have business development experience with a track record of identifying opportunities and generating income
Show training design and delivery skills with ability to engage diverse audiences
Demonstrate strong organisational and time management skills with ability to manage multiple cases independently
Closing date for applications: 3rd November 2025
Planned date(s) for interviews: 13th November 2025 at our Hinckley office
To apply, please read our staff recruitment pack, full job description and person specification, and application guidance notices.
This post is subject to a basic Disclosure and Barring Service check.
We are an equal opportunities employer and welcome applications from all backgrounds. We are looking for people who share our values – We Care, We Help, We Excel, and We Challenge — and who want to make a positive difference.
Please note that we do not accept CVs, and no applications will be accepted after the deadline date.
Our location policy* Access to our systems is only permitted from within England or Wales. For contractual and operational purposes, "home" refers to the primary residential address listed on your job application. Any changes to this address—whether permanent or temporary — must be reported to and approved in advance by your line manager. There is a requirement for you to travel when required to meet the needs of this role
Job Types: Part-time, Permanent
Benefits:
Additional leave
Company pension
Health & wellbeing programme
Sick pay
Work from home
Hours: 22.5 per week
Base location: Home-based with travel across the East Midlands*
Who We are:
Citizens Advice LeicesterShire is an independent and local non-profit organisation.
About the role:
This is an exciting new role that will drive the growth and delivery of our innovative mediation and training services initiative. As we diversify our income streams and expand our impact, you’ll be at the forefront of delivering professional dispute resolution and building organisational capability across Leicester, Leicestershire and the wider East Midlands.
You’ll provide exceptional mediation services for workplace and housing conflicts, helping individuals and organisations navigate disputes effectively. From grievances and team conflicts to tenant-landlord issues, you’ll deliver end-to-end mediation that makes a real difference. You’ll also design and deliver impactful training programmes focused on Employment Rights Bill 2025 compliance, conflict prevention, and line manager development, equipping organisations with the skills they need to create healthier workplaces.
This role combines service delivery with business development. You’ll proactively identify opportunities, build nurturing partnerships with businesses, HR consultancies, property management companies and legal firms, and act as key account manager for major clients. Through networking, thought leadership and exceptional service delivery, you’ll grow this new initiative and support our financial sustainability.
The main purpose of the role:
Drive the growth and delivery of our new mediation and training services initiative, supporting our strategic aim to diversify income and deliver on our purpose
Provide exceptional dispute resolution services through professional mediation for workplace and housing conflicts
Deliver impactful training programmes that build organisational capability in conflict prevention and Employment Rights Bill 2025 compliance
Build nurturing, productive and mutually beneficial partnerships with businesses and organisations across the region
Act as key account manager for customers, ensuring exceptional service delivery and identifying opportunities for service expansion
About you:
You’re a skilled mediator and facilitator with a passion for conflict resolution and helping organisations thrive. You have professional mediation experience or qualification (or are willing to undertake advanced training), and you’ve successfully delivered advisory, consultancy or mediation services to businesses. You understand employment relations, HR practices and workplace conflict resolution, and you can facilitate difficult conversations with confidence and empathy.
You’re also entrepreneurial and business-minded. You have a track record of identifying opportunities, generating income and building strong stakeholder relationships. You’re comfortable designing and delivering engaging training programmes, and you excel at managing multiple priorities independently. With excellent communication skills and a commitment to Equality, Diversity & Inclusion, you bring both professional expertise and a genuine desire to make a positive impact.
To be successful in this role, you will:
Hold a professional mediation qualification (CMC, CEDR, or equivalent) OR be willing to undertake advanced mediation training
Have proven experience of delivering advisory, consultancy, or mediation services to businesses and organisations
Demonstrate strong stakeholder engagement and relationship-building skills with ability to work effectively with diverse clients at all levels
Possess excellent communication skills with ability to facilitate difficult conversations and negotiate solutions
Bring knowledge of employment relations, HR practices, and workplace conflict resolution
Have business development experience with a track record of identifying opportunities and generating income
Show training design and delivery skills with ability to engage diverse audiences
Demonstrate strong organisational and time management skills with ability to manage multiple cases independently
Closing date for applications: 3rd November 2025
Planned date(s) for interviews: 13th November 2025 at our Hinckley office
To apply, please read our staff recruitment pack, full job description and person specification, and application guidance notices.
This post is subject to a basic Disclosure and Barring Service check.
We are an equal opportunities employer and welcome applications from all backgrounds. We are looking for people who share our values – We Care, We Help, We Excel, and We Challenge — and who want to make a positive difference.
Please note that we do not accept CVs, and no applications will be accepted after the deadline date.
Our location policy* Access to our systems is only permitted from within England or Wales. For contractual and operational purposes, "home" refers to the primary residential address listed on your job application. Any changes to this address—whether permanent or temporary — must be reported to and approved in advance by your line manager. There is a requirement for you to travel when required to meet the needs of this role
Job Types: Part-time, Permanent
Benefits:
Additional leave
Company pension
Health & wellbeing programme
Sick pay
Work from home