Support Hub Officer
| Posting date: | 14 October 2025 |
|---|---|
| Salary: | £19,622.85 to £21,405.15 per year |
| Hours: | Part time |
| Closing date: | 31 October 2025 |
| Location: | Kingston Upon Thames, South West London |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Kingston Council |
| Job type: | Contract |
| Job reference: | 3677 |
Summary
About the Borough
Found in zone 6 with good transport links in and out of London, Kingston is a vibrant and diverse university town which creates the rich sense of community shared across the borough and its Residents. Kingston boasts an idyllic riverside location, good shopping and great restaurants, as well as a mix of modern and historic town centre. Kingston has lots of open parklands and cycle routes that help connect the district town centres into an enjoyable place to live and work.
We are passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living.
About the Role and our Ideal Candidate
The Support Hub Officer reports to the Support Hub Team Leader, providing business, financial and administrative support across the Culture and Heritage Service which includes Kingston Music Service (KMS), Kingston Museum, Heritage Centre, Cultural Partnerships and the seven borough Libraries.
As Support Hub Officer, you will ensure the smooth admin function of all culture and heritage services through:
Supporting the progression and development of KMS admin procedures giving customers and users the best service possible.
Working closely with colleagues to ensure tasks are completed in a thorough and timely manner, supporting front-line staff and project work.
Operating financial, HR and database responsibilities are delivered successfully and in line with council policy.
Working with managers to build student numbers in KMS lessons and ensembles through good customer service, productive scheduling and assisting with marketing of provision.
Supporting libraries, heritage and partnerships colleagues with various functions including invoicing, payment, purchasing and stock control.
You will be based in the KMS offices at the Hook Centre where we work closely with our library and adult education colleagues.
About you
We are looking for a dynamic and motivated Administrator with outstanding organisational skills and a passion for music education, culture, and heritage. The ideal candidate will be an energetic, resilient team player who thrives in a fast-paced environment. With strong IT proficiency, excellent communication skills, and the ability to manage multiple deadlines, you will play a key role in supporting various aspects of the service, including finance, scheduling, purchasing, and student recruitment. A commitment to promoting equity, diversity, and inclusion is essential, alongside proven administrative experience and the capability to work independently.
We are looking for a dynamic and motivated Administrator with outstanding organisational skills and a passion for music education, culture, and heritage. The ideal candidate will be an energetic, resilient team player who thrives in a fast-paced environment. With strong IT proficiency, excellent communication skills, and the ability to manage multiple deadlines, you will play a key role in supporting various aspects of the service, including finance, scheduling, purchasing, and student recruitment. A commitment to promoting equity, diversity, and inclusion is essential, alongside proven administrative experience and the capability to work independently.
About Us
Kingston Music Service (KMS) nurtures young people in the Royal Borough of Kingston regardless of background to create, perform, be inspired by and celebrate the music they love; reaching all corners of the borough, ensuring children who want to make music are able to. Each week, our skilled team of approximately 60 tutors provides instrumental and vocal lessons to over 1,500 pupils in schools and music centres. KMS hosts a variety of events, including primary singing festivals, family concerts, and school workshops. Our 11 ensembles, which feature String Orchestras, Jazz Bands, Percussion Ensembles, and Concert Bands, perform regularly throughout the year.
The Kingston Library service runs 7 libraries throughout the borough and the Heritage Service runs the popular Kingston Museum and Heritage Centre. Both work with schools and families to bring a range of activities to the local community. The Culture and Heritage Service also develops partnerships with many local charities including the Rose Theatre, Creative Youth and Kingston International Film Festival.
Found in zone 6 with good transport links in and out of London, Kingston is a vibrant and diverse university town which creates the rich sense of community shared across the borough and its Residents. Kingston boasts an idyllic riverside location, good shopping and great restaurants, as well as a mix of modern and historic town centre. Kingston has lots of open parklands and cycle routes that help connect the district town centres into an enjoyable place to live and work.
We are passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living.
About the Role and our Ideal Candidate
The Support Hub Officer reports to the Support Hub Team Leader, providing business, financial and administrative support across the Culture and Heritage Service which includes Kingston Music Service (KMS), Kingston Museum, Heritage Centre, Cultural Partnerships and the seven borough Libraries.
As Support Hub Officer, you will ensure the smooth admin function of all culture and heritage services through:
Supporting the progression and development of KMS admin procedures giving customers and users the best service possible.
Working closely with colleagues to ensure tasks are completed in a thorough and timely manner, supporting front-line staff and project work.
Operating financial, HR and database responsibilities are delivered successfully and in line with council policy.
Working with managers to build student numbers in KMS lessons and ensembles through good customer service, productive scheduling and assisting with marketing of provision.
Supporting libraries, heritage and partnerships colleagues with various functions including invoicing, payment, purchasing and stock control.
You will be based in the KMS offices at the Hook Centre where we work closely with our library and adult education colleagues.
About you
We are looking for a dynamic and motivated Administrator with outstanding organisational skills and a passion for music education, culture, and heritage. The ideal candidate will be an energetic, resilient team player who thrives in a fast-paced environment. With strong IT proficiency, excellent communication skills, and the ability to manage multiple deadlines, you will play a key role in supporting various aspects of the service, including finance, scheduling, purchasing, and student recruitment. A commitment to promoting equity, diversity, and inclusion is essential, alongside proven administrative experience and the capability to work independently.
We are looking for a dynamic and motivated Administrator with outstanding organisational skills and a passion for music education, culture, and heritage. The ideal candidate will be an energetic, resilient team player who thrives in a fast-paced environment. With strong IT proficiency, excellent communication skills, and the ability to manage multiple deadlines, you will play a key role in supporting various aspects of the service, including finance, scheduling, purchasing, and student recruitment. A commitment to promoting equity, diversity, and inclusion is essential, alongside proven administrative experience and the capability to work independently.
About Us
Kingston Music Service (KMS) nurtures young people in the Royal Borough of Kingston regardless of background to create, perform, be inspired by and celebrate the music they love; reaching all corners of the borough, ensuring children who want to make music are able to. Each week, our skilled team of approximately 60 tutors provides instrumental and vocal lessons to over 1,500 pupils in schools and music centres. KMS hosts a variety of events, including primary singing festivals, family concerts, and school workshops. Our 11 ensembles, which feature String Orchestras, Jazz Bands, Percussion Ensembles, and Concert Bands, perform regularly throughout the year.
The Kingston Library service runs 7 libraries throughout the borough and the Heritage Service runs the popular Kingston Museum and Heritage Centre. Both work with schools and families to bring a range of activities to the local community. The Culture and Heritage Service also develops partnerships with many local charities including the Rose Theatre, Creative Youth and Kingston International Film Festival.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.