Customer Service Manager
| Posting date: | 13 October 2025 |
|---|---|
| Salary: | £32,000 to £36,000 per year |
| Hours: | Full time |
| Closing date: | 12 November 2025 |
| Location: | NG24 1RN |
| Remote working: | On-site only |
| Company: | Ambitions Personnel |
| Job type: | Permanent |
| Job reference: | CSMNWK-15500 |
Summary
A family-run business that has grown year on year for the past 5 years, now at the forefront of their market is looking for a hands-on Customer Service Manager. As the Customer Service Manager, you will lead a team of 7 existing customer service staff whilst also looking after your own key accounts.
As the Customer Service Manager, you will lead and support a busy team across Customer Service, Purchasing, and E-Commerce operations.
Key Responsibilities:
• Lead and manage a team of 7 customer service staff, ensuring daily and weekly tasks are completed efficiently and to a high standard.
• Organise, prioritise, and oversee administrative & customer service workflows across multiple departments.
• Recruit, train, and mentor staff, holding monthly 1-1 meetings and setting performance targets.
• Monitor KPIs and report performance to senior management and directors.
• Identify opportunities for process automation to save time and improve efficiency.
• Collaborate with other departments to ensure smooth operations and enhance company-wide efficiency.
• Manage IT setups and coordinate with outsourced IT providers, including full PC setups for new starters and yearly review meetings.
• Act as account manager for key mainstream clients, managing pricing, profit margins, and reporting.
• Write and maintain process documentation to improve workflows.
You will have:
• Proven experience in customer service management or key account management with leadership qualities.
• Strong leadership and team management skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), CRM/order management systems, and e-commerce platforms.
• Ability to multitask and work across multiple teams and departments.
• Problem-solving mindset with a proactive and positive approach.
• Experience with process improvement and reporting to senior management.
Apply Now.
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