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Customer Service Warehouse Operative

Job details
Posting date: 10 October 2025
Salary: £13.49 to £14.00 per hour
Hours: Full time
Closing date: 09 November 2025
Location: Chippenham, Wiltshire, SN14 0ZE
Company: Acorn Recruitment
Job type: Temporary
Job reference: a1WNz000003YAmPMAW_1760112250

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Summary

Customer Service & Warehouse Operative

SN14 0ZE | £14 per hour | Flexible 8am-6pm | Monday - Friday | Full-Time Introduction

Acorn by Synergie is recruiting for a Customer Service & Warehouse Operative to join a small, well-established UK-based e-commerce business.

This role is ideal for a flexible, proactive individual who is passionate about delivering excellent customer experiences while helping to keep the warehouse efficient and well-organised.

Key Duties:

Customer Service Responsibilities:

  • Respond promptly and professionally to customer queries via email and live chat.

  • Provide clear, friendly, and solution-focused support for order tracking, returns, and product information.

  • Identify recurring customer issues and suggest improvements to streamline service.

  • Work collaboratively with the team to continually improve the customer experience.

Warehouse Responsibilities:

  • Accurately pick, pack, and prepare orders for timely shipping.

  • Operate material handling equipment safely and efficiently.

  • Load and unload deliveries, ensuring products are handled with care.

  • Use a warehouse management system (e.g., Veeqo) to track stock and manage inventory levels.

  • Maintain an organised and tidy warehouse environment.

  • Conduct regular stock checks and report discrepancies.

  • Follow safety protocols to ensure a safe working environment at all times.

Requirements:

  • Excellent written English, including grammar, tone, and clarity.

  • Previous e-commerce customer support experience (Shopify experience is a plus).

  • Prior warehouse experience with knowledge of order fulfilment processes.

  • Tech-savvy and comfortable learning new systems and tools.

  • Highly reliable and punctual.

  • Positive, calm attitude under pressure.

  • Strong attention to detail and ability to work independently.

  • Comfortable with physical tasks such as lifting, moving, and stocking goods.

  • Mechanical or construction knowledge is a bonus.

  • Flexibility to work within UK hours (8am-6pm) and overlap with core team schedule.

What We Offer:

  • Weekly pay and salary extras.

  • 28 days' holiday.

  • Be part of a small, agile team where your work makes a direct impact.

  • Enjoy a varied role blending customer interaction with hands-on operational tasks.

  • Flexible working arrangements.

  • Opportunity to gain experience across multiple areas of an e-commerce business.

  • Room for growth as the company expands.

Interested?

Apply now to join a dynamic e-commerce team where every contribution counts.

Acorn by Synergie acts as an employment business for the supply of temporary workers.

Proud member of the Disability Confident employer scheme

Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

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