Medical Receptionist / Care Navigator
| Posting date: | 10 October 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 an hour |
| Hours: | Full time |
| Closing date: | 03 November 2025 |
| Location: | Hebburn, NE31 1NU |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5753-25-0003 |
Summary
PURPOSE OF THE POST To support doctors in providing an effective, efficient, and caring service to the practice population. The post holder will use initiative and a flexible approach to deliver high standards of service, prioritising tasks effectively while maintaining patient confidentiality and professionalism. ORGANISATIONAL CONTEXT Ellison View Surgery is located within The Glen Primary Care Centre and serves approximately 6,000 patients. Team structure: GP Partners Practice Manager Salaried GP's & ANP's Medical Administrators & Secretaries Receptionists KEY RESPONSIBILITIES Reception & Patient Care: Greet, meet, and direct patients and visitors. Respond to queries, verbal complaints, and telephone/email requests. Book appointments and manage the appointment system. Deliver pathology results and general non-clinical advice. Support clinicians by responding to their needs. Maintain patient confidentiality and professional boundaries at all times. Administrative Duties: Data entry and management on clinical systems, including EMIS and Choose & Book. Create new patient records and manage registrations. Scan letters, process electronic tests, and handle patient documentation. Administer chronic disease clinic recalls. Use office equipment efficiently (computers, printers, scanners, franking machines). Monitor workflow, identify backlogs, and escalate issues as appropriate. Policy & Service Development: Follow practice policies and procedures at all times. Contribute to the development and improvement of working systems where appropriate. Human Resources & Teamwork: Work collaboratively with colleagues and provide guidance to less experienced staff. Participate in annual appraisals and attend staff meetings. Maintain flexibility to cover holidays and sickness. Financial & Information Management: Handle monies and petty cash in accordance with practice procedures. Accurately input, extract, and maintain patient data, ensuring confidentiality. KNOWLEDGE, SKILLS, AND EXPERIENCE General computer skills and familiarity with office equipment. Helpful, friendly, and effective telephone and face-to-face manner. Competent in written and spoken English. Ability to work under pressure and prioritise workload effectively. Knowledge of EMIS or other clinical systems and medical terminology. Commitment to equality, diversity, and inclusion in patient care and team interactions. WORKING CONDITIONS & EFFORT Predominantly office-based, with computer work and reception duties. Occasional exposure to distressed or dissatisfied patients. Comfortable, well-equipped workstations and staff facilities. FREEDOM TO ACT Work with minimum supervision while following practice protocols. Use initiative while having access to support and advice as needed.