Band 3 Clinical Services Administrator - Swindon
| Posting date: | 10 October 2025 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 26 October 2025 |
| Location: | Swindon, SN1 4GB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9342-25-0952 |
Summary
Liaise with a wide range of stakeholders, both internal to the organisation and external, including: Medical Staff. Multidisciplinary Teams (Community or Inpatient). Services Users and Carers. Health and Social Care teams. Third sector/voluntary agencies. Community groups and local authority provision. Other statutory agencies e.g. Police, Ministry of Justice etc. Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and persuasive skills where there may be barriers to understanding or agreement. Manage waiting lists and book appointments as space becomes available. Process online self-referrals and send electronic booking links. Negotiate diary conflicts and competing priorities. Exchange verbal and written information with patients, staff and carers relating to appointments and meetings etc. Provide and receive routine and complicated information, including dealing with enquiries from external stakeholders and the public. This will include sensitive information. The provision of and updating of patient notes, collation of information. Maintain an accurate appointment system for all practitioners within the Talking Therapies Team. Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective. Facilitate the administration processes for the Team meeting. Receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items. Manage both telephone and face to face contacts with distressed service users in a supportive and empathic manner. Exercise judgement when dealing with patient enquiries, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings, tribunals etc. Escalate issues to the Lead Clinical Services Administrator as appropriate.