Site Manager
| Posting date: | 10 October 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 06 November 2025 |
| Location: | LN5 7EW |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 84223 |
Summary
Job objectives and responsibilities
Building Effective Teams
Being the Front-line Management's key point of contact and ensuring the security operations team strives for and exceeds expectations on service excellence through first class management, leadership, customer focus and measured feedback, training and development
Drive for Results
· To ensure that Mitie reacts efficiently and effectively in line with SLA and KPI's
Leadership Behaviours
To line manage an operational team including Service Support Managers, Site Managers, Day Supervisors and subcontractors in delivery of the aboveTo drive a culture of high quality customer excellence including:Leading by exampleSmart and professional in appearance and mannerClient focused - seeking to resolve client problems through Mitie solutionsThinking tactically and strategically about customer service delivery, not solely task focusedDriving a ‘fix it first time' cultureEmbrace new systems and processes introduced by Mitie, acting as a an ambassador to your team for these
Influencing and building effective relationships
Foster and develop effective relationships with clients, local stakeholders, employees and other Mitie colleaguesCo-ordinate direct and sub-contract labour for optimum performance and to meet contractual requirements and obligations, with optimum cost to serve
Decision Making
To ensure the Company Health & Safety policy is adhered to in line with the H&S Policy and requirements of the management system, including monitoring and reviewTo successfully deliver and profitably manage additional and existing planned and reactive work streams. With accountability for ensuring that billing requests are submitted in a timely mannerTo assist with the development of the Mitie- client offering
Main duties
Leading and maintain customer/stakeholder relationshipsDevelop annual account plansDelvering of Core and Ad hoc hoursRecruitment and training of core and support staffAttend regular meetings with clients as requiredAnnual price reviews in line with company policy - ensure that contracts are held centrally andPromotion of all Mitie service lines to deliver sustainable excellence and maximum efficiencyDeliver P&L according to targets set annuallyEnsure client invoicing and payroll is correct and processed in a timely mannerHold regular meetings as required to engage, motivate and manage your team, developing and communicating the strategy, ensuring it is aligned with the wider security business strategyAssist with presentation of tenders and preparation of tender strategies and presentationsEnsure that no portfolio losses due to service issuesMonitor and review expenditure on all contractsEnsure all team members go through the Mitie InductionIn conjunction with HR ensure employee issues are dealt with according to company policyTo ensure your team are completing client visits as audits as per contract specificationTo ensure all aspects of service is provided to standards required by contractSupport managers with HR issues in accordance with Mitie policy and proceduresAttend internal and external meetings as requiredAccountable for performance of your contract. Driving cost savings and increasing growthEnsure the full employee lifecycle of recruitment, induction, appraisal, development, succession planning is carried out regularly and in accordance with Mitie policies and proceduresCreate a professional working culture between employees, contractors and clients, sharing best practiceCoach and develop your team in all aspects of their roleBe a Mitie Ambassador at client review meetings as necessarySupporting the sales and retention processBe an advocate of new systems, processes and ways of working embracing them and ensuring your team embrace them tooComply with all Mitie policies and proceduresComply with all Mitie Health and Safety policies and procedures ensuring work is carried out in a safe mannerTo undertake additional duties in line with capabilities as requiredSupport the business as required by the Regional and Operational DirectorsAny other reasonable management request
Person Specification
· Can demonstrate knowledge and understanding of Health, Safety, Environment and Quality systems and the management of safe systems of work associated with the role and work environment.
· Able to represent Mitie effectively at both internal and external meetings
· Leads by example in all role activities
· Good Commercial Acumen
· Good leadership and management skills
· Good communication skills
· Excellent customer focus
Building Effective Teams
Being the Front-line Management's key point of contact and ensuring the security operations team strives for and exceeds expectations on service excellence through first class management, leadership, customer focus and measured feedback, training and development
Drive for Results
· To ensure that Mitie reacts efficiently and effectively in line with SLA and KPI's
Leadership Behaviours
To line manage an operational team including Service Support Managers, Site Managers, Day Supervisors and subcontractors in delivery of the aboveTo drive a culture of high quality customer excellence including:Leading by exampleSmart and professional in appearance and mannerClient focused - seeking to resolve client problems through Mitie solutionsThinking tactically and strategically about customer service delivery, not solely task focusedDriving a ‘fix it first time' cultureEmbrace new systems and processes introduced by Mitie, acting as a an ambassador to your team for these
Influencing and building effective relationships
Foster and develop effective relationships with clients, local stakeholders, employees and other Mitie colleaguesCo-ordinate direct and sub-contract labour for optimum performance and to meet contractual requirements and obligations, with optimum cost to serve
Decision Making
To ensure the Company Health & Safety policy is adhered to in line with the H&S Policy and requirements of the management system, including monitoring and reviewTo successfully deliver and profitably manage additional and existing planned and reactive work streams. With accountability for ensuring that billing requests are submitted in a timely mannerTo assist with the development of the Mitie- client offering
Main duties
Leading and maintain customer/stakeholder relationshipsDevelop annual account plansDelvering of Core and Ad hoc hoursRecruitment and training of core and support staffAttend regular meetings with clients as requiredAnnual price reviews in line with company policy - ensure that contracts are held centrally andPromotion of all Mitie service lines to deliver sustainable excellence and maximum efficiencyDeliver P&L according to targets set annuallyEnsure client invoicing and payroll is correct and processed in a timely mannerHold regular meetings as required to engage, motivate and manage your team, developing and communicating the strategy, ensuring it is aligned with the wider security business strategyAssist with presentation of tenders and preparation of tender strategies and presentationsEnsure that no portfolio losses due to service issuesMonitor and review expenditure on all contractsEnsure all team members go through the Mitie InductionIn conjunction with HR ensure employee issues are dealt with according to company policyTo ensure your team are completing client visits as audits as per contract specificationTo ensure all aspects of service is provided to standards required by contractSupport managers with HR issues in accordance with Mitie policy and proceduresAttend internal and external meetings as requiredAccountable for performance of your contract. Driving cost savings and increasing growthEnsure the full employee lifecycle of recruitment, induction, appraisal, development, succession planning is carried out regularly and in accordance with Mitie policies and proceduresCreate a professional working culture between employees, contractors and clients, sharing best practiceCoach and develop your team in all aspects of their roleBe a Mitie Ambassador at client review meetings as necessarySupporting the sales and retention processBe an advocate of new systems, processes and ways of working embracing them and ensuring your team embrace them tooComply with all Mitie policies and proceduresComply with all Mitie Health and Safety policies and procedures ensuring work is carried out in a safe mannerTo undertake additional duties in line with capabilities as requiredSupport the business as required by the Regional and Operational DirectorsAny other reasonable management request
Person Specification
· Can demonstrate knowledge and understanding of Health, Safety, Environment and Quality systems and the management of safe systems of work associated with the role and work environment.
· Able to represent Mitie effectively at both internal and external meetings
· Leads by example in all role activities
· Good Commercial Acumen
· Good leadership and management skills
· Good communication skills
· Excellent customer focus