Technical Customer Service Advisor
| Posting date: | 10 October 2025 |
|---|---|
| Salary: | £23,810 to £25,350 per year |
| Hours: | Full time |
| Closing date: | 09 November 2025 |
| Location: | B7 |
| Remote working: | On-site only |
| Company: | Workforce Recruitment and Training |
| Job type: | Permanent |
| Job reference: | 0000527740-65507 |
Summary
Customer Service Advisor - Technical Support
Location: Birmingham B7
Salary: £23,810 -£25,350
Contract: Full-time | Permanent - 8am - 4pm Monday - Friday
We are currently recruiting for a Customer Service Advisor to join our clients growing team in Birmingham. This is a fantastic opportunity for someone who is passionate about delivering excellent service and is keen to develop within a technical customer support environment.
You will act as a key point of contact between the business and a range of stakeholders including installers, clients, and suppliers. You'll also play an important role in completing and managing administrative documentation such as job sheets and data cards.
Please note: full training will be provided to help you succeed in this technical support role.
Key Responsibilities:
• Provide professional and efficient customer support via phone and email
• Liaise with installers, clients, and suppliers to coordinate technical services and resolve issues
• Complete and manage job sheets, data cards, and spreadsheets accurately
• Log and track customer interactions and technical support tickets
• Follow up on outstanding queries and ensure timely resolution
• Maintain clear and organised records in line with company procedures
• Support wider team with general administrative and customer service tasks as needed
What We're Looking For:
• Strong communication and interpersonal skills
• Confident liaising with multiple stakeholders
• Good attention to detail and accuracy in admin work
• Comfortable using Microsoft Excel and other office software
• Ability to stay organised and prioritise workload
• Willingness to learn and take on technical product knowledge (training provided)
• Previous customer service experience is desirable, but not essential
What We Offer:
• Full on-the-job training and support
• A friendly and supportive team environment
• Opportunities for growth and development within the business
• Monday-Friday working hours (no weekends)
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