Head of Business Delivery - Pensions
| Posting date: | 10 October 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 09 November 2025 |
| Location: | w2 6BD |
| Remote working: | On-site only |
| Company: | Capita plc |
| Job type: | Permanent |
| Job reference: | 10111269-42284 |
Summary
We are looking for a Head of Business Delivery to take ownership of a diverse portfolio of Statements of Work and change initiatives for a new key client in Capita Pension Solutions, You be at the forefront of client-facing delivery, working closely with the client and internal stakeholders to deliver projects which could include but are not limited to payroll migrations, voluntary exits, data reporting, and cleanse activities.
This role involves no direct reports but requires strong leadership, financial acumen, and strategic oversight. You’ll be responsible for pricing, charging, managing and delivering a pipeline of project work, with delivery executed by our Operations and Consulting teams. If you're ready to shape outcomes and lead transformational work in a fast-paced, client-focused environment, we’d love to hear from you.
Key Responsibilities
• Act as SME for all business SOW request activities for the client, their employees and internal stakeholders.
• Maintain overall integrity and coherence of this portfolio.
• Regular engagement with the client and employers to understand problems and provide recommendations on solutions to meet their needs.
• Delivering and reporting against a set revenue target.
• Establish and maintain appropriate governance processes and procedures for this portfolio in agreement with the client and internal stakeholders.
• Maintain strong relationships with client, providing regular updates and reports on portfolio performance.
• End to End Client Management in respect of the SOW Execution including commercial negotiations.
• Creating and maintaining a pipeline process to ensure client and internal needs are understood and appropriate processes are followed to ensure work if effectively scheduled.
• Support and drive a client focused culture in the team and ensure that continuous improvement and excellent customer experience are at the heart of all activity.
• Effective coordination of the requests and SOWs and their interdependencies within the programme.
• Be responsible for the onboarding of new SOW requests from the client and employers and directing to the appropriate delivery teams or internal onboarding processes.
What are we looking for:
Essential
• Knowledge and understanding of pensions industry, market and legislation in the DB pensions space
• Knowledge of techniques for planning, monitoring and controlling portfolios and projects
• Experience of pricing and billing for ad-hoc project work
• Experience of commercial negotiations
• Knowledge of budgeting and resource allocation procedures.
• Able to manage a key client account with strong internal/external stakeholder management experience
• Strong negotiation and influencing skills both internally and externally
Proud member of the Disability Confident employer scheme