OneEPR Clinical Systems Specialist
| Posting date: | 10 October 2025 |
|---|---|
| Salary: | £38,682.00 to £46,580.00 per year |
| Additional salary information: | £38682.00 - £46580.00 a year |
| Hours: | Full time |
| Closing date: | 31 October 2025 |
| Location: | Portsmouth, PO6 3LY |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9470-25-0369 |
Summary
Specific Core Functions EPR Applications Management Follow departmental procedures for the management of all corporate EPR applications to ensure each one is configured and maintained to securely meet customer needs. Assist in the process of setting-up and maintaining EPR applications masterfiles: Vet user requests for masterfile code creations, changes and deletions, check proposed codes are not already in use and liaise with all system stakeholders (internal and external to the Trust) to agree proposed masterfile changes. Enact the masterfile change on both live and training systems, file the request and log on the ICT Service Desk system. Notify requesting users and any other relevant stakeholders of changes made. Where widespread notification to application users is required, produce and issue a newsletter. Following departmental procedure for dealing with application faults that are diagnosed as system faults, which: Ensure the fault is logged on the 3rd party suppliers incident tracking system with an appropriate description of the problem and priority level; Record the suppliers helpdesk fault number on the ICT Service Desk system with details of the problem; Ensure, where necessary, that ICT Service Desk staff are fully briefed on the problem; For serious faults, ensure user departments are notified of the problem and the path being taken to resolve it; Ensure regular liaison with the supplier and local IT staff to check progress, assist with diagnosis and resolution. Escalate critical problems that are not resolved in a timely fashion to the relevant technical teams. Develop test scripts and report documentation explaining pass/fail criteria whilst establishing an effective sign off process ready for implementation. EPR Applications User Support & Development Assist in the provision of a comprehensive EPR applications user support & development service, by: Using produce and process knowledge to diagnose the cause of problems through effective questioning of the user. Advising the user of the correct way of using systems to overcome the identified problem. Where more intensive training is required, but not formal classroom training, visiting the user on site to provide 1:1 coaching. Acting as a champion in application developments and enhancements through software releases and upgrades Provide client support for Service Desk issues, log faults with EPR application suppliers, manage resolutions, negotiate priorities, debate causes, and test fixes. Provide specialist expertise, advice and training to support approved projects across the Group and supporting various departmental teams. Provide video and on-site support and development to EPR applications end users as required. Provide specialist advice and support to clinical services over unravelling complex scenarios, identifying staff who have caused such problems and ensuring their training needs are notified to the department training team. Contribute to the IT Departments on-call rota and if required, maintain required skills, experience and resource levels allowing for hospital digital 24/7 services. Provide audit use reports to information governance and other stakeholders, when required EPR Applications Development Following ITIL Change and Release processes, and following pre-defined patient flow pathways, conduct robust tests on system releases and upgrades in the test environment. Where anomalies/bugs become apparent as a result of these tests, liaise with the 3rd part supplier to remedy these, documenting them as they arise, and ensuring fixes are implemented and thoroughly tested prior to release into the live environment. Working with Stakeholders to ensure that all parties are aware of the changes and following ITIL Change and Release processes, following pre-defined patient flow pathways, conduct robust tests on system releases and upgrades in the test environment. Work closely with the IT Development Team helping to test the interfaces between Clinical applications to ensure data integrity is maintained between applications. Where there are functional changes, liaise with the IT Trainers to ensure these are reflected in the appropriate training courses, and where relevant, assist in the production of user flyers/leaflets to raise awareness in the Trust. For full details of this position, please read the enclosed Job Description