Patient Pathway Coordinator
| Posting date: | 10 October 2025 |
|---|---|
| Salary: | £33,094.00 to £36,195.00 per year |
| Additional salary information: | £33094.00 - £36195.00 a year |
| Hours: | Full time |
| Closing date: | 23 October 2025 |
| Location: | London, SE5 9RS |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9213-25-1025 |
Summary
Communicate clearly, effectively and compassionately with the multidisciplinary team, patients and their family, visitors or carers, in line with the Trusts values. Manage and answer telephone calls related to the service in a courteous and prompt manner, taking telephone messages and passing on written or verbal information to patients. Resolve simple queries, using judgement to determine when to pass the caller on to a member of the clinical team. Act as a point of contact for the department or specialty, dealing with queries from stakeholders and passing on relevant information to appropriate team members as required. Receive and respond to patient e-mail queries, monitoring, managing and triaging email. Plus managing the physical post and In-Basket. Escalate more complex queries, providing reassurance, an expected response time, and further contact details as appropriate. Sending no contact letters, ad hoc letters completed by the consultant which are generated to insurance companies etc. which are a to whom it may concern. PTL monitoring / updating to ensure RTT pathways are correct and Access Policy. Plus proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers with any escalation of breaches as required. Responsible for booking of patients appointments, diagnostics and inpatient stays, throughout their patient pathway. Corresponding with patients, practices and internal staff. Conduct reminder calls to patients, rearranging appointments where necessary in-order to prevent non-attendances. Management of patient correspondence via text reminder services. Responsible for checking all patients are accurately placed on the waiting list on the Epic system. Responsible for accessing appointment booking systems for all routine pre-operative assessments, diagnostics and their associated outcomes.