Patient Services Assistant | York and Scarborough Teaching Hospitals NHS Foundation Trust

Posting date:	10 October 2025
Salary:	Not specified
Additional salary information:	£24,465 pro rata
Hours:	Part time
Closing date:	09 November 2025
Location:	York, YO318HE
Company:	York Teaching Hospital NHS Foundation Trust
Job type:	Contract
Job reference:	7507845/419-7507845-PSA-MY

Summary

We are looking for a compassionate, reliable, and proactive Patient Services Assistant to join our specialist dementia and delirium ward. You’ll play a vital role in maintaining a safe, clean, and calming environment for patients experiencing cognitive challenges—supporting their dignity, comfort, and wellbeing every day.

This role is ideal for someone who values meaningful work and wants to make a real difference in the lives of vulnerable patients and their families.

Interviews for this position will be held in person ONLY. Remote interviews will not be available.

Interested candidates are encouraged to make contact with the Recruiting Manager to have an informal discussion about the role.

Please note - if you would like your application to be considered for secondment, you must secureagreementfrom your line manager beforehand that you can be released to undertake the role. 



The main duties of a PSA will include:
• Maintaining high standards of cleanliness and infection control across the ward
• Supporting patients with meals, hydration, and non-clinical comfort needs
• Assisting with preparing bed spaces and communal areas
• Engaging with patients in a kind, respectful, and person-centred manner
• Working closely with nurses, healthcare assistants, and the wider team
• Helping create a calm and therapeutic environment for patients with dementia and delirium





For further information on what it is like to work for out Trust, please visit:

https://yorkhospitals.pagetiger.com/hdjgxd

Our benefits

We offer a range of benefits to support our staff including:
• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

A full description of the role is available in the attachment: job description.



Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.



Working for the Trust



Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities.  We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.  If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment.  It may not be suitable for every role, but we will try and be supportive where we can.  We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.



Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers.  This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.


This advert closes on Sunday 26 Oct 2025

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.