Housing Debt Recovery Officer RQ1616015
| Posting date: | 10 October 2025 |
|---|---|
| Salary: | £23.88 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 07 November 2025 |
| Location: | Corby, Northamptonshire, NN17 1QG |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | N Northamptonshire RQ1616015 |
Summary
What's involved with this role:
JOB TITLE: Housing Debt Recovery Officer
REF: N Northamptonshire RQ1616015
Pay rate: £23.88 per hour PAYE
Contract Type: Temporary, Anticipated 2 to 3 months
Working Arrangement: Assume office based as no hybrid working given.
In order to apply for this role you will have experience in debt recovery, credit control, or income management working within a local authority or background in housing, finance, or collections.
The role:
On behalf of a local council, we are seeking a Housing Debt Recovery Officer to support the effective management and recovery of former tenant arrears and housing-related debts. This is a key role focused on maximising income and ensuring fair, consistent, and empathetic debt recovery processes.
Key Responsibilities:
Manage a caseload of former tenant and housing debt accounts.
Review and analyse debt recovery reports to prioritise cases and actions.
Contact customers via letters, emails, and telephone to establish repayment plans and resolve outstanding balances.
Conduct debt checks, tenancy checks, and reference searches using internal systems and online tools.
Use search engines and tracing methods to locate debtors and confirm contact details.
Dispute and resolve recharge and account discrepancies in liaison with relevant teams.
Assess customers’ income and expenditure to agree sustainable repayment arrangements.
Maintain accurate case notes and ensure compliance with relevant legislation and data protection requirements.
What the client is looking for:
Experienced in debt recovery, credit control, or income management.
Previous local authority experience or background in housing, finance, or collections would be beneficial
Highly organised and able to manage a busy workload independently.
Empathetic and customer-focused, able to balance firm recovery with fairness.
Confident using IT systems and databases for case management and tracing.
Skilled in written and verbal communication with strong attention to detail.
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: N Northamptonshire RQ1616015
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
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Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.