Business Partner - Customer Delivery
| Posting date: | 09 October 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 08 November 2025 |
| Location: | Bury, BL9 0SW |
| Company: | inploi |
| Job type: | Permanent |
| Job reference: | 75748858 |
Summary
Business Partner Customer Delivery
Location:Community-based settings / Office based with some home working
Contract Type:Full-time / Permanent
Salary:Grade 12
Closing Date: 16th October 2025
About the Role
1x Full Time Permanent
Are you passionate about public service and ready to make a meaningful impact in the community? Bury Council is seeking a dynamic and driven Business Partner to lead and shape the delivery of our Corporate Collection and Support services. This is a fantastic opportunity to join a forward-thinking local authority committed to delivering high-quality services to residents, tenants, businesses, and suppliers.
About the Role
As Business Partner, you will play a key role in managing multi-disciplinary teams across Council Tax, Business Rates, Housing Rents, Housing Benefits, Council Tax Support, and Accounts Receivable. You’ll work closely with senior managers to implement effective operational plans, drive performance, and deliver service improvements aligned with our Let’s Do It 2030 Strategy.
You’ll be responsible for:
- Leading and managing the Customer Delivery team to ensure efficient billing, assessment, and payment processes.
- Enhancing income collection through inspection regimes and rent control functions.
- Overseeing exempt and supported accommodation schemes within Housing Benefits.
- Actively contribute to the development and implementation of inclusive customer access and communication plans.
- Driving digital transformation and service agility.
- Ensuring legal compliance and safeguarding the council’s reputation in court and tribunal proceedings.
- Promoting collaborative working and continuous improvement across service areas.
Normal hours of work are 37 hours per week based around the usual business working week. Dependent on service requirements, you may be required to work on a rota basis.
About you
We’re looking for someone who:
- Has experience managing multi-disciplinary teams, ideally in a collection and support setting.
- Demonstrates strong leadership, communication, and problem-solving skills.
- Understands the importance of adhering to legislation and statutory requirements governing income collection and benefit services.
- Is passionate about public service and committed to delivering high standards.
- Can lead by example and foster a culture of accountability and excellence.
Our Mission and Values
At the heart of our work is a commitment to financial sustainability, community support, and inclusive service delivery. We are proud to operate under three core principles:
Let’s Engage We manage all Council income efficiently and proactively to help keep services running for our community. We aim to collect and recover funds quickly and fully, while offering preventative support to help residents and businesses meet their obligations.
Let’s Enable We protect the Council’s financial health by ensuring income is administered, collected, and recovered effectively and expediently. We do this while supporting those who need help and always following legal and local policy frameworks.
Let’s Support We are dedicated to reducing inequalities and promoting financial inclusion across the borough. Our proactive welfare support offer ensures that every resident can access the help they need, regardless of their circumstances.
Join us in making a real differencesupporting communities, enabling services, and engaging with purpose.
Why Join Us?
At Bury Council, we value innovation, inclusivity, and collaboration. You’ll be part of a supportive team that’s dedicated to improving lives and delivering meaningful change. We offer:
- A supportive and inclusive working environment.
- Opportunities for professional development and training.
- Flexible working arrangements.
- The chance to make a real impact in your community.
About Bury
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service.
In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted.
Please note we are unable to support with sponsorship at this time.
As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way
Benefits of working for Bury Council
To hear about the benefits for working with Bury Council, please visit Bury - Home | greater.jobs
We support employees to work with agility, where appropriate for the post and service requirements.
We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.
If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.
Next steps
For an informal chat regarding the role, please contact Lisa Barrass at L.Barrass@bury.gov.uk
Interviews will be held on Tuesday 21st October 2025
↗ Business Partner - Job Description & Person Specification
↗ Role Profile - Business Partner - Customer Delivery
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