Community Safety Officer
| Posting date: | 09 October 2025 |
|---|---|
| Salary: | £36,207 per year |
| Hours: | Full time |
| Closing date: | 19 October 2025 |
| Location: | Sunderland, Tyne & Wear |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Gentoo Group Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
Are you passionate about making a real difference in your community? Are you seeking a role where you can contribute to building safer, stronger communities in Sunderland? We are looking for an enthusiastic and proactive Community Safety Officer to join our dedicated Safety & Support team.
As a Community Safety Officer, you will play a vital part in ensuring our neighbourhoods remain safe, supportive, and inclusive places for everyone. You will manage and resolve anti-social behaviour cases, working closely with customers, partners, and colleagues to deliver outstanding service and positive outcomes.
We support a great work-life balance, and as a Community Safety Officer at Gentoo, you will work a standard 36-hour working week, Monday to Friday, with an early finish on Fridays. We ask that you have a flexible approach to meet the needs of the business, including occasional overtime as required. We are also proud to be certified as a “Great Place To Work”
A full UK driver’s licence is essential for this position.
This position is subject to a basic DBS check, which will be arranged and paid for by Gentoo.
Key Responsibilities will include:
Accurately record and monitor all casework, ensuring progress is tracked and risk assessments are carried out efficiently.
Maintain high standards of case management in line with the organisation's policy and service requirements.
Demonstrate flexibility by working outside standard hours when necessary to investigate and address incidents of anti-social behaviour in our neighbourhoods, or to support our partners.
Confidently lead, participate in, and attend key meetings such as case conferences, court hearings, and multi-agency forums, taking a proactive approach to collaboration.
Develop and deliver training sessions to support the development of colleagues and share best practices.
Stay up to date with current legislation and best practice, to ensure you deliver a high-quality, responsive service.
Apply safeguarding procedures confidently and appropriately for both children and adults.
Ensure our service is accessible and inclusive, providing multiple ways for victims to report anti-social behaviour and receive support.
What we are looking for:
A full UK driver's licence.
A strong understanding of housing-related issues, policies, and procedures, including knowledge of Regulatory Standards and Tenant Satisfaction Measures.
Awareness of the legal frameworks, powers, and tools available to address anti-social behaviour, and the ability to apply these effectively and appropriately.
Highly developed communication and interpersonal skills, with an ability to engage people from a wide range of backgrounds.
Previous experience in social housing, community safety, or a similar customer-focused environment (desirable but not essential).
Direct experience in managing cases involving anti-social behaviour, with a focus on fair and proportionate outcomes.
Proven ability to work collaboratively with a wide range of partners and stakeholders to achieve shared goals.
Confidence and resilience in handling conflict or challenging situations, with a commitment to maintaining respectful and constructive communication.
Ability to work flexibly, manage competing priorities, and remain calm under pressure.
Commitment to equality, diversity, and inclusion in service delivery and teamwork.
A collaborative mindset and a passion for problem-solving.
As a Community Safety Officer, you will play a vital part in ensuring our neighbourhoods remain safe, supportive, and inclusive places for everyone. You will manage and resolve anti-social behaviour cases, working closely with customers, partners, and colleagues to deliver outstanding service and positive outcomes.
We support a great work-life balance, and as a Community Safety Officer at Gentoo, you will work a standard 36-hour working week, Monday to Friday, with an early finish on Fridays. We ask that you have a flexible approach to meet the needs of the business, including occasional overtime as required. We are also proud to be certified as a “Great Place To Work”
A full UK driver’s licence is essential for this position.
This position is subject to a basic DBS check, which will be arranged and paid for by Gentoo.
Key Responsibilities will include:
Accurately record and monitor all casework, ensuring progress is tracked and risk assessments are carried out efficiently.
Maintain high standards of case management in line with the organisation's policy and service requirements.
Demonstrate flexibility by working outside standard hours when necessary to investigate and address incidents of anti-social behaviour in our neighbourhoods, or to support our partners.
Confidently lead, participate in, and attend key meetings such as case conferences, court hearings, and multi-agency forums, taking a proactive approach to collaboration.
Develop and deliver training sessions to support the development of colleagues and share best practices.
Stay up to date with current legislation and best practice, to ensure you deliver a high-quality, responsive service.
Apply safeguarding procedures confidently and appropriately for both children and adults.
Ensure our service is accessible and inclusive, providing multiple ways for victims to report anti-social behaviour and receive support.
What we are looking for:
A full UK driver's licence.
A strong understanding of housing-related issues, policies, and procedures, including knowledge of Regulatory Standards and Tenant Satisfaction Measures.
Awareness of the legal frameworks, powers, and tools available to address anti-social behaviour, and the ability to apply these effectively and appropriately.
Highly developed communication and interpersonal skills, with an ability to engage people from a wide range of backgrounds.
Previous experience in social housing, community safety, or a similar customer-focused environment (desirable but not essential).
Direct experience in managing cases involving anti-social behaviour, with a focus on fair and proportionate outcomes.
Proven ability to work collaboratively with a wide range of partners and stakeholders to achieve shared goals.
Confidence and resilience in handling conflict or challenging situations, with a commitment to maintaining respectful and constructive communication.
Ability to work flexibly, manage competing priorities, and remain calm under pressure.
Commitment to equality, diversity, and inclusion in service delivery and teamwork.
A collaborative mindset and a passion for problem-solving.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.