Customer & Business Support Section Lead - FLK13366
| Posting date: | 09 October 2025 |
|---|---|
| Salary: | £31,137.00 to £33,375.00 per year |
| Hours: | Full time |
| Closing date: | 23 October 2025 |
| Location: | Falkirk, FK2 9EE |
| Remote working: | Hybrid - work remotely up to 5 days per week |
| Company: | Falkirk Council |
| Job type: | Permanent |
| Job reference: | FLK13366 |
Summary
Job Advert
Can you ‘MAKE IT HAPPEN’?
To support the Council’s drive to become Council of the Future we are now looking to appoint on a permanent basis a dynamic and enthusiastic Customer & Business Support Section Lead who will enjoy working in an environment of continuous change and improvement.
You will be educated to SVQ level 3 or equivalent and have highly developed communication and IT skills, ideally being trained to intermediate/advanced level in the use of Microsoft Office. You will also have knowledge and experience of local authority services and data protection legislative requirements.
You will have a positive ‘can do’ attitude and the drive to ‘make it happen’ by directly supporting the implementation of continuous change and improvements. You must have sound planning and organisation skills and be able to work to deadlines within a busy team, ensuring excellent customer service to both internal and external customers. You must also possess the ability to manage a large group of staff across different teams.
You will have experience of managing a large staff group/people and resources as well as monitoring financial transactions.
This post will be hybrid, working within the Falkirk Community Stadium.
The post is permanent, 37 hours per week Mon – Fri 9 am – 5 pm.
Proud member of the Disability Confident employer scheme