Receptionist
| Posting date: | 09 October 2025 |
|---|---|
| Salary: | £25,583 to £25,989 per year, pro rata |
| Additional salary information: | Grade 4 - £25,583 to £25,989 per annum |
| Hours: | Part time |
| Closing date: | 27 October 2025 |
| Location: | Newcastle-under-Lyme, Staffordshire |
| Remote working: | On-site only |
| Company: | Newcastle Under Lyme Borough Council |
| Job type: | Permanent |
| Job reference: |
Summary
Vacancy reference
ECR000416
Salary
Grade 4 - £25,583 to £25,989 per annum
Enhancements for weekend working where appropriate
Hours
22 Hours a week
Contract
Permanent
Location
Jubilee2 Leisure Centre, Newcastle-under-Lyme
About the job
Are you friendly, proactive, and passionate about delivering great customer service? If so, we’d love you to join the team at Jubilee2 as a Receptionist!
As the first point of contact for our members and visitors, you’ll play a key role in promoting and growing our membership base, including fitness and swimming lesson sales.
You will provide outstanding customer service, support digital bookings, and help customers get the most out of our services both in person and online.
You will also handle day-to-day reception duties, manage enquiries, process transactions, and contribute to our positive and welcoming atmosphere.
Key Responsibilities
Provide excellent customer service in person, by phone, and via email.
Promote memberships and swimming lessons for new and existing customers.
Proactively contact lapsed members and encourage renewals.
Use our Gladstone Management System for bookings, payments, and enquiries.
Process financial transactions, including cash and card payments.
Support digital customer engagement through websites, app, and kiosks.
Maintain confidentiality and comply with data protection and safeguarding policies.
Support control of entry, emergency procedures, and health and safety compliance.
Work flexibly, including evenings, weekends, and bank holidays, as required.
About You We’re looking for someone who is:
Confident and enthusiastic with great communication skills.
Passionate about helping customers and providing a great experience.
Comfortable using computer systems and learning new digital tools.
Sales-minded, with a proactive approach to generating leads and retaining members.
Reliable, flexible, and a strong team player.
Previous experience in customer-facing, sales, or leisure role would be an advantage, but full training will be provided.
Why Join Us? At Jubilee2
You’ll be part of a vibrant, community-focused leisure centre that values health, wellbeing, and excellent service. You will enjoy:
A supportive and friendly team environment.
Competitive pay with weekend enhancements.
The chance to make a real difference in helping people stay active and healthy.
Why work for us?
Newcastle-under-Lyme is a borough with big ambitions. We’ve already started our transformation, however, we still need to find better ways of doing things because we are determined to do the very best we can for our communities.
If our vision is to be the best, then we need the best people working for us. Our people are at the heart of what we do and have the freedom to innovate, grow and develop. We recruit people who share our vision and values; people who have the drive to deliver our ambitious Council plan.
Our historic Borough is a place of marked contrasts. We are the home of a world class University at Keele, a leading light known internationally for its research and sustainability record, which stands side by side with former mining communities including some which register amongst the most deprived areas in the country. Our Borough is also a mixture of urban centres, affected by some of the same social issues facing our neighbouring city, Stoke-on-Trent, but also outstanding rural landscapes in our less populated villages. Our plans and priorities aim to address the needs of all our communities.
Our People Offer
We reward our people with a competitive range of benefits including; access to the local government pension scheme, minimum 24 days annual leave plus 5 extra days after 5 years' service, flexible working options and family friendly policies, local and national high street discounts, free car parking, wellbeing support including £12.50 per month Jubilee2 membership , green travel scheme including cycle to work and electric car salary sacrifice, free employee 24 hour employee assistance and counselling services, flu vaccination service and health checks plus development and training opportunities.
Contact
Andrew Murfin - andrew.murfin@newcastle-staffs.gov.uk , 01782 742544.
Closing date
5pm on Monday 27 October 2025
Should we receive a large number of applications, then this post could close sooner than the date stated.
Shortlisted applicants will be contacted within two weeks of the closing date.
Interview date
Wednesday 12 November 2025
ECR000416
Salary
Grade 4 - £25,583 to £25,989 per annum
Enhancements for weekend working where appropriate
Hours
22 Hours a week
Contract
Permanent
Location
Jubilee2 Leisure Centre, Newcastle-under-Lyme
About the job
Are you friendly, proactive, and passionate about delivering great customer service? If so, we’d love you to join the team at Jubilee2 as a Receptionist!
As the first point of contact for our members and visitors, you’ll play a key role in promoting and growing our membership base, including fitness and swimming lesson sales.
You will provide outstanding customer service, support digital bookings, and help customers get the most out of our services both in person and online.
You will also handle day-to-day reception duties, manage enquiries, process transactions, and contribute to our positive and welcoming atmosphere.
Key Responsibilities
Provide excellent customer service in person, by phone, and via email.
Promote memberships and swimming lessons for new and existing customers.
Proactively contact lapsed members and encourage renewals.
Use our Gladstone Management System for bookings, payments, and enquiries.
Process financial transactions, including cash and card payments.
Support digital customer engagement through websites, app, and kiosks.
Maintain confidentiality and comply with data protection and safeguarding policies.
Support control of entry, emergency procedures, and health and safety compliance.
Work flexibly, including evenings, weekends, and bank holidays, as required.
About You We’re looking for someone who is:
Confident and enthusiastic with great communication skills.
Passionate about helping customers and providing a great experience.
Comfortable using computer systems and learning new digital tools.
Sales-minded, with a proactive approach to generating leads and retaining members.
Reliable, flexible, and a strong team player.
Previous experience in customer-facing, sales, or leisure role would be an advantage, but full training will be provided.
Why Join Us? At Jubilee2
You’ll be part of a vibrant, community-focused leisure centre that values health, wellbeing, and excellent service. You will enjoy:
A supportive and friendly team environment.
Competitive pay with weekend enhancements.
The chance to make a real difference in helping people stay active and healthy.
Why work for us?
Newcastle-under-Lyme is a borough with big ambitions. We’ve already started our transformation, however, we still need to find better ways of doing things because we are determined to do the very best we can for our communities.
If our vision is to be the best, then we need the best people working for us. Our people are at the heart of what we do and have the freedom to innovate, grow and develop. We recruit people who share our vision and values; people who have the drive to deliver our ambitious Council plan.
Our historic Borough is a place of marked contrasts. We are the home of a world class University at Keele, a leading light known internationally for its research and sustainability record, which stands side by side with former mining communities including some which register amongst the most deprived areas in the country. Our Borough is also a mixture of urban centres, affected by some of the same social issues facing our neighbouring city, Stoke-on-Trent, but also outstanding rural landscapes in our less populated villages. Our plans and priorities aim to address the needs of all our communities.
Our People Offer
We reward our people with a competitive range of benefits including; access to the local government pension scheme, minimum 24 days annual leave plus 5 extra days after 5 years' service, flexible working options and family friendly policies, local and national high street discounts, free car parking, wellbeing support including £12.50 per month Jubilee2 membership , green travel scheme including cycle to work and electric car salary sacrifice, free employee 24 hour employee assistance and counselling services, flu vaccination service and health checks plus development and training opportunities.
Contact
Andrew Murfin - andrew.murfin@newcastle-staffs.gov.uk , 01782 742544.
Closing date
5pm on Monday 27 October 2025
Should we receive a large number of applications, then this post could close sooner than the date stated.
Shortlisted applicants will be contacted within two weeks of the closing date.
Interview date
Wednesday 12 November 2025