Regional Operations Manager - Yorkshire and Midlands

Posting date:	09 October 2025
Salary:	Not specified
Additional salary information:	Negotiable
Hours:	Full time
Closing date:	23 October 2025
Location:	Rotherham, S60 1RU
Company:	NHS Jobs
Job type:	Permanent
Job reference:	U0025-25-0136

Summary

Lead on all Clinical Services contracts in the locality to ensure effective delivery across all contracts, improving the quality and uptake at a local level in partnership with PHE, Health Protection teams and Commissioners. Managing clinical services staff in the locality (Assistant Operations Manager, Team Leaders and Locality Lead Nurse). Ensure staff are supported appropriately to ensure that the locality is effective, providing practical help in solving day to day issues Attend all contract meetings with Commissioners and subgroups to provide feedback on the performance of contracts and obstacles to a successful delivery. Attend all meetings with Commissioners to discuss contract changes and additional requests to service delivery following changes recommended by JCVI etc. Be responsible for and manage Care Quality Commission (CQC) registration of all applicable services within the region Interact with clients and service users to address queries, complaints and achieve high satisfaction. Provide a prompt and effective response, liaising with colleagues where appropriate Control expenditure and resources within tight budgets, providing monthly updates on the performance management of projects. Ensure that necessary action is taken to achieve contract compliance Work with the locality team to support the implementation of services, participating in associated activities as required Deal with sometimes conflicting priorities and pressures from all sides, balance these priorities and find appropriate solutions Responsible for sourcing and managing premises, , equipment and supplies and reviewing the suitability and location of premises in line with the services we deliver. Ensuring Health and Safety regulations are followed by all staff and are in place and monitored at premises Support the Clinical Services Manager in service monitoring and reporting, delivery of service change and contribute to continuous improvement activities and service innovation Support Clinical Services Manager in the delivery of successful bids and opportunities for new and on going contracts. Working in conjunction with the Clinical Services Manager and Head Office to grow the business in the Region in line with the organizational business plan. Support Clinical Services Manager in the delivery of successful bids and opportunities for new and on going contracts. Working in conjunction with the Clinical Services Manager and Head Office to grow the business in the Region in line with the organizational business plan. General housekeeping of the office and management of deliveries and supplies to support contracts. Some manual handling may be required, in line with our Moving and Handling policy. Mandatory training on Manual Handling is required Core Competencies Management Competencies Teamwork Staff turnover Vacancy rate Sickness Staff Survey PDRs Training Interact with authorities, clients and service users to address queries, complaints and achieve high satisfaction CQC rating Satisfaction survey results Low complaints Control expenditure and resources Control to budget Benchmark costs and revenue Support implementation of services Roll out of services within timeframes Low / zero levels of complaints Deal with conflicting priorities and pressures Low / zero levels of complaints for non-delivery of services Significant event reports Co-ordinate resources such as premises equipment and supplies Stock control systems Premises leases in place Continuous improvement activities New service lines Efficiency / Improvement schemes Support Locality Clinical Service team (eg, Immunisation, AMS) High stakeholder engagement High uptake of Services Delivery of safe Clinical Service program Low/Zero levels of breach Low complains and claims Growing the business Organic growth Monitoring Patient growth Incremental growth in turnover Contract wins / Acquisitions New service lines Managing Tasks / Projects Use well developed planning skills to support the locality team in achieving their performance targets Demonstrate a high level of organisational skills when supporting the locality, managing a number of different stakeholders with careful timing to ensure that chances of success are maximised Use planning and organisational skills efficiently so that momentum on projects is not lost, thus maximising the efforts of all parties and to ensure that IntraHealth is presented as effective and decisive Flexible and creative problem solving ability Decision making ability, particularly in sensitive areas such as the allocation of funds or organising staff levels for a service Managing Information / Data Responsible for budgetary decisions in line with their delegated authority and expected to manage their budgets effectively Able to analyse complex issues, absorb information, understand data and identify underlying trends Emphasis on achievement of results and both energy and enthusiasm to ensure that objectives are met Human Resources Line manage the team and be responsible for the day to day management of Assistant Operations Manager and Team Leaders as required with support from the Clinical Lead on clinical issues that may arise Motivate staff and identify with the common values and aims of the NHS Initiative and leadership skills, and the ability to gain the trust, commitment and co-operation of others Will act freely on a day to day basis using their knowledge and experience to initiate and take action for the success of the team. Information Resources Responsible for the interpretation of information resources and creating reports using IntraHealths information systems. Communications High level of verbal and written communication skills Information sharing with other professionals Required to use well developed communication skills to communicate effectively with a wide variety of individuals and professional groups both internal and external to IntraHealth Listening skills and the ability to negotiate with and persuade others Required to present complex and contentious information to stakeholders and staff, which may require negotiations, persuasive and motivational skills where there are conflicting views Responsible for presenting plans and proposals to internal and external groups, using persuasion skills to gain agreement Challenge existing practices and find alternatives Expected to attend meetings on a regular basis Risk Management All employees have a responsibility to promote a risk management culture within the working environment. All staff must actively participate to identify potential risks that may impact on IntraHealths ability to achieve its objectives. Mandatory Training It is a condition of employment that all IntraHealth staff are up to date with their Mandatory Training and undertake training within the time periods. Health and Safety Lead on Health and Safety for the region for premises, staff and service users The post holder is required to take reasonable care for the health and safety of themselves and other persons who may be affected by their acts or omissions at work. The post holder is also required to co-operate with their employing body to ensure that statutory and departmental regulations are adhered to.