IT 1.5 Line Technician
| Posting date: | 09 October 2025 |
|---|---|
| Salary: | £31,688 per year |
| Additional salary information: | Annual on call allowance of £1,700.00 |
| Hours: | Full time |
| Closing date: | 08 November 2025 |
| Location: | Mansfield, NG18 4TJ |
| Remote working: | On-site only |
| Company: | Portland College |
| Job type: | Permanent |
| Job reference: |
Summary
We are outstanding, you can be too.
We are looking for an organised and motivated IT 1.5 Line Technician to join our IT team here at Portland Charity. If you thrive in a varied and fast paced environment, and you feel passionate about providing an outstanding level of service for our staff here at Portland College, we would love to hear from you.
What you’ll be doing
The successful candidate will join our IT Team at our Main Campus in Mansfield.
Responsibilities of the role include:
• Supporting the IT Manager and 2nd line team to successfully complete key projects across Portland Charity.
• Working with the team to maintain the ICT network to ensure 24/7 availability for our staff, learners and citizens.
• Promptly resolving issues raised on our ICT helpdesk.
• Providing ICT support to our learners, citizens and staff.
• Administering Office 365 across the Portland estate.
• Regularly maintaining and monitoring ICT systems.
• Working at our main campus with some travel across our other sites across Nottinghamshire.
About you
We’d love to hear from you if:
• You have previous experience working in an ICT support role.
• You are organised and can work well on your own as well as in a team.
• You have experience of maintaining confidentiality and an understanding of GDPR guidelines.
• You have a confident, friendly and professional approach with a genuine passion for helping people and providing a helpful and efficient service.
• You have experience of Office 365 administration and ICT helpdesk systems.
• Knowledge of mobile devices and mobile device management would be beneficial for this role.
We will be required to carry out an Enhanced with Barred lists DBS check for this role which does not involve regulated activity with our learners and/or citizens.
*Please note that we will not accept any applications submitted after the campaign has been closed. We may close campaigns early if we have a high volume of applications.
You can see more about what we do at Portland Charity by looking at the Who We Are and Choose Your Future pages on our website https://www.portland.ac.uk/
Working at Portland Charity
At Portland Charity, our learners, citizens and staff are at the heart of what we do. We are passionate about our vision that all people with disabilities will have a lifetime of opportunity, and you could help us to achieve that. Our priority for staff is to create an outstanding place to work where the rewards of a job well done can be seen in the faces of our learners and citizens.
There are lots of great benefits to working at Portland Charity
• A rewarding career and working towards positive outcomes for our learners and citizens
• Enhanced holidays of 33 days per year when you join us (pro rata) and you are able to buy up to 10 additional days of holiday
• You are eligible for a Blue Light Card with access to lots of great discounts
• Free and confidential access to an Employee Assistance Programme
• Free parking on site and access to a subsidised canteen with a variety of meal options
• Everyone has an opportunity to develop their knowledge and skills on the job through training, mentoring and qualifications.
• Free life assurance – your family will benefit from a payment of 4x your annual salary if the unthinkable should happen
We are committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections the community.
Working Hours
37.5 hours, Monday – Friday, core hours: 8:30am – 4:30pm, some flexibility around working hours can be discussed.
Applying to work at Portland Charity
There are some other important things you need to know before you apply to work with us at Portland Charity.
Portland Charity is committed to safeguarding and promoting the welfare of its learners, citizens, customers, volunteers and staff. We expect all our staff to be aware of their responsibilities to protect learners, citizens, customers, volunteers and staff from abuse or harm and to promote Fundamental British Values.
It is an offence to apply for this role if you are included in the child and or adult barred list. This role does not involve regulated activity.
Successful applicants will be required to undertake an enhanced Disclosure and Barring Service (DBS) check and to provide proof of their right to work in the UK.
Please note – We need you to complete an application form to fulfil our Safer Recruitment responsibilities, but you can submit a CV, and we will consider it alongside your application form.
In order to apply for this role, you will need to apply using our online recruitment portal, Sam People Recruit.
Please click on the “apply” button, and this will take you to the link to access the platform.
If you have any questions or need some help when completing your application, you can contact work@portland.ac.uk or call the recruitment team on 01623 499111, extension 428 or 205, and we will be happy to help.
Many of our staff have a disability, and we’re proud to hold Disability Confident and Mindful Employer status which recognises our positive approach to physical and mental health and wellbeing at work. If you would like to speak with us before completing an application, you can contact our recruitment team on 01623 499 111 or via email at work@portland.ac.uk who will be happy to support you with your application or answer any questions.
https://www.mindfulemployer.dpt.nhs.uk/
https://disabilityconfident.campaign.gov.uk/
We are looking for an organised and motivated IT 1.5 Line Technician to join our IT team here at Portland Charity. If you thrive in a varied and fast paced environment, and you feel passionate about providing an outstanding level of service for our staff here at Portland College, we would love to hear from you.
What you’ll be doing
The successful candidate will join our IT Team at our Main Campus in Mansfield.
Responsibilities of the role include:
• Supporting the IT Manager and 2nd line team to successfully complete key projects across Portland Charity.
• Working with the team to maintain the ICT network to ensure 24/7 availability for our staff, learners and citizens.
• Promptly resolving issues raised on our ICT helpdesk.
• Providing ICT support to our learners, citizens and staff.
• Administering Office 365 across the Portland estate.
• Regularly maintaining and monitoring ICT systems.
• Working at our main campus with some travel across our other sites across Nottinghamshire.
About you
We’d love to hear from you if:
• You have previous experience working in an ICT support role.
• You are organised and can work well on your own as well as in a team.
• You have experience of maintaining confidentiality and an understanding of GDPR guidelines.
• You have a confident, friendly and professional approach with a genuine passion for helping people and providing a helpful and efficient service.
• You have experience of Office 365 administration and ICT helpdesk systems.
• Knowledge of mobile devices and mobile device management would be beneficial for this role.
We will be required to carry out an Enhanced with Barred lists DBS check for this role which does not involve regulated activity with our learners and/or citizens.
*Please note that we will not accept any applications submitted after the campaign has been closed. We may close campaigns early if we have a high volume of applications.
You can see more about what we do at Portland Charity by looking at the Who We Are and Choose Your Future pages on our website https://www.portland.ac.uk/
Working at Portland Charity
At Portland Charity, our learners, citizens and staff are at the heart of what we do. We are passionate about our vision that all people with disabilities will have a lifetime of opportunity, and you could help us to achieve that. Our priority for staff is to create an outstanding place to work where the rewards of a job well done can be seen in the faces of our learners and citizens.
There are lots of great benefits to working at Portland Charity
• A rewarding career and working towards positive outcomes for our learners and citizens
• Enhanced holidays of 33 days per year when you join us (pro rata) and you are able to buy up to 10 additional days of holiday
• You are eligible for a Blue Light Card with access to lots of great discounts
• Free and confidential access to an Employee Assistance Programme
• Free parking on site and access to a subsidised canteen with a variety of meal options
• Everyone has an opportunity to develop their knowledge and skills on the job through training, mentoring and qualifications.
• Free life assurance – your family will benefit from a payment of 4x your annual salary if the unthinkable should happen
We are committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections the community.
Working Hours
37.5 hours, Monday – Friday, core hours: 8:30am – 4:30pm, some flexibility around working hours can be discussed.
Applying to work at Portland Charity
There are some other important things you need to know before you apply to work with us at Portland Charity.
Portland Charity is committed to safeguarding and promoting the welfare of its learners, citizens, customers, volunteers and staff. We expect all our staff to be aware of their responsibilities to protect learners, citizens, customers, volunteers and staff from abuse or harm and to promote Fundamental British Values.
It is an offence to apply for this role if you are included in the child and or adult barred list. This role does not involve regulated activity.
Successful applicants will be required to undertake an enhanced Disclosure and Barring Service (DBS) check and to provide proof of their right to work in the UK.
Please note – We need you to complete an application form to fulfil our Safer Recruitment responsibilities, but you can submit a CV, and we will consider it alongside your application form.
In order to apply for this role, you will need to apply using our online recruitment portal, Sam People Recruit.
Please click on the “apply” button, and this will take you to the link to access the platform.
If you have any questions or need some help when completing your application, you can contact work@portland.ac.uk or call the recruitment team on 01623 499111, extension 428 or 205, and we will be happy to help.
Many of our staff have a disability, and we’re proud to hold Disability Confident and Mindful Employer status which recognises our positive approach to physical and mental health and wellbeing at work. If you would like to speak with us before completing an application, you can contact our recruitment team on 01623 499 111 or via email at work@portland.ac.uk who will be happy to support you with your application or answer any questions.
https://www.mindfulemployer.dpt.nhs.uk/
https://disabilityconfident.campaign.gov.uk/
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.