Service Delivery Supervisor
| Posting date: | 09 October 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 23 October 2025 |
| Location: | Stoke-On-Trent, Staffordshire |
| Remote working: | On-site only |
| Company: | Glen Cleaning Ltd |
| Job type: | Permanent |
| Job reference: | Service Delivery Supervisor - Stoke-On-Trent / J Clarke |
Summary
Glen Group are seeking a highly motivated, Permanent, Full-Time Service Delivery Supervisor to join our dedicated team. This is an excellent opportunity for a driven individual with experience in People Management, Scheduling and Client Relations, looking to progress their career within a supportive company.
To support the Service Delivery Manager in delivering high-quality, consistent cleaning services across a portfolio of schools and council buildings. The role involves supervising cleaning teams, carrying out site audits, managing staffing cover, and ensuring contract standards are maintained across all locations.
Key Responsibilities / Responsibilities include but not limited to:
• Support Service Delivery Manager in supervising and coordinate a team of cleaning staff to ensure the timely and efficient cleaning of all allocated sites.
• Support Service Delivery Manager to ensure the contracted hours for site are provided, providing cover when there is absence within the team, working closely with all team members to use overtime to cover all missed hours.
• To follow a schedule provided by your Service Delivery Manager, providing cleaning cover for absences across a variety of sites within our Staffordshire portfolio.
• To be flexible and provide cover between the hours of 06:00 – 19:00, travelling to a variety of sites in the Staffordshire area, or as required for the business.
• Carry out all required cleaning duties such as vacuuming, mopping, dusting, surface disinfection, washroom cleaning, emptying bins, and replenishing supplies.
• Maintain cleaning standards in line with health and safety, safeguarding, and infection control protocols.
• Assist in standdown cleans, deep cleans, emergency cleans, or cover duties when needed
• Ensure that cleaning staff adhere to school policies, including punctuality, conduct, and dress code.
• Follow daily and periodic cleaning schedules for each site.
• Conduct inspections of cleaning duties to ensure that all areas are properly maintained and meet the required cleanliness and hygiene standards.
• Feedback to the team when standards are not met and ensure they complete any necessary remedial action in a timely manner. Feedback to Service Delivery Manager if further support is required for the team.
• Report any issues (e.g. damaged equipment, low stock, security concerns) promptly to line manager.
Compliance, Health and Safety:
• Train, guide, and evaluate cleaning staff, providing support and feedback to improve performance and maintain high standards of cleanliness.
• Support Service Delivery Manager with 6 monthly refresher training with onsite teams as required.
• Use and maintain cleaning equipment safely and correctly.
• Support Service Delivery Manager with PAT and equipment checks, as required.
• Ensure team’s compliance with safety and health regulations, including the proper use of cleaning chemicals and equipment.
• Ensure security procedures are followed when accessing and locking/unlocking sites.
• Use TimeGate T&A system and book on and off accurately and be able to support onsite teams with training on the T&A system as needed.
Team management:
• Understand and train teams on cleaning schedules, including daily, weekly, and periodic cleaning tasks.
• Support the onsite cleaning team, working closely to ensure there is a positive, motivational, supportive working environment.
• Be available via phone, message or in person as required, to your team, ensuring clear communication.
• Provide clear and regular communication to your team regarding the service, the contract, Glen Group updates.
• Provide clear guidance on cleaning requirements and expectations to team onsite, including cleaning schedules for operatives for clarity of their daily duties.
• Work with Group Manager to regularly review and update cleaning schedules in line with audit responses, feedback from team and feedback from the client, to ensure we are continuously growing and improving our service.
• Ensure Health & Safety checks are in place all Glen Group equipment used onsite.
• Out of office contact for Service Delivery Manager, so clients and teams always have dedicated cover when manager is out of the business.
Key stakeholder management:
• Check in with onsite clients regularly to foster a good working relationship and ensure they are happy with the cleaning service.
• Ensure regular communication with site, informing them in advance, where possible, of absences or changes that will affect the contracted service.
• Focus on support, training and development of the team to establish good working practices, an engaged and motivated team, acting as ambassadors for Glen Group.
• Acting as first point of contact for the site representatives to manage any concerns, or issues raised. Raising as required to Service Delivery Manager if further support is needed.
Customer Satisfaction:
• Provide high-quality customer service by addressing feedback, handling complaints, and responding to requests from school administrators, faculty, and staff in a courteous and timely manner.
• Carry out audits to ensure high standards of cleanliness and safe environment is always evident.
• Ensure high standards are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered.
• Ensure that you are responsive and professional in all interactions.
• Ensure that the cleaning team is responsive and professional in all interactions.
• Act as an ambassador for the company professionally at all times and build positive relationships with on-site contacts.
• Ensure your personal presentation is professional at all times.
Job Types: Part-time, Permanent
Benefits:
• Company car
• Free parking
• On-site parking
Work Location: In person
To support the Service Delivery Manager in delivering high-quality, consistent cleaning services across a portfolio of schools and council buildings. The role involves supervising cleaning teams, carrying out site audits, managing staffing cover, and ensuring contract standards are maintained across all locations.
Key Responsibilities / Responsibilities include but not limited to:
• Support Service Delivery Manager in supervising and coordinate a team of cleaning staff to ensure the timely and efficient cleaning of all allocated sites.
• Support Service Delivery Manager to ensure the contracted hours for site are provided, providing cover when there is absence within the team, working closely with all team members to use overtime to cover all missed hours.
• To follow a schedule provided by your Service Delivery Manager, providing cleaning cover for absences across a variety of sites within our Staffordshire portfolio.
• To be flexible and provide cover between the hours of 06:00 – 19:00, travelling to a variety of sites in the Staffordshire area, or as required for the business.
• Carry out all required cleaning duties such as vacuuming, mopping, dusting, surface disinfection, washroom cleaning, emptying bins, and replenishing supplies.
• Maintain cleaning standards in line with health and safety, safeguarding, and infection control protocols.
• Assist in standdown cleans, deep cleans, emergency cleans, or cover duties when needed
• Ensure that cleaning staff adhere to school policies, including punctuality, conduct, and dress code.
• Follow daily and periodic cleaning schedules for each site.
• Conduct inspections of cleaning duties to ensure that all areas are properly maintained and meet the required cleanliness and hygiene standards.
• Feedback to the team when standards are not met and ensure they complete any necessary remedial action in a timely manner. Feedback to Service Delivery Manager if further support is required for the team.
• Report any issues (e.g. damaged equipment, low stock, security concerns) promptly to line manager.
Compliance, Health and Safety:
• Train, guide, and evaluate cleaning staff, providing support and feedback to improve performance and maintain high standards of cleanliness.
• Support Service Delivery Manager with 6 monthly refresher training with onsite teams as required.
• Use and maintain cleaning equipment safely and correctly.
• Support Service Delivery Manager with PAT and equipment checks, as required.
• Ensure team’s compliance with safety and health regulations, including the proper use of cleaning chemicals and equipment.
• Ensure security procedures are followed when accessing and locking/unlocking sites.
• Use TimeGate T&A system and book on and off accurately and be able to support onsite teams with training on the T&A system as needed.
Team management:
• Understand and train teams on cleaning schedules, including daily, weekly, and periodic cleaning tasks.
• Support the onsite cleaning team, working closely to ensure there is a positive, motivational, supportive working environment.
• Be available via phone, message or in person as required, to your team, ensuring clear communication.
• Provide clear and regular communication to your team regarding the service, the contract, Glen Group updates.
• Provide clear guidance on cleaning requirements and expectations to team onsite, including cleaning schedules for operatives for clarity of their daily duties.
• Work with Group Manager to regularly review and update cleaning schedules in line with audit responses, feedback from team and feedback from the client, to ensure we are continuously growing and improving our service.
• Ensure Health & Safety checks are in place all Glen Group equipment used onsite.
• Out of office contact for Service Delivery Manager, so clients and teams always have dedicated cover when manager is out of the business.
Key stakeholder management:
• Check in with onsite clients regularly to foster a good working relationship and ensure they are happy with the cleaning service.
• Ensure regular communication with site, informing them in advance, where possible, of absences or changes that will affect the contracted service.
• Focus on support, training and development of the team to establish good working practices, an engaged and motivated team, acting as ambassadors for Glen Group.
• Acting as first point of contact for the site representatives to manage any concerns, or issues raised. Raising as required to Service Delivery Manager if further support is needed.
Customer Satisfaction:
• Provide high-quality customer service by addressing feedback, handling complaints, and responding to requests from school administrators, faculty, and staff in a courteous and timely manner.
• Carry out audits to ensure high standards of cleanliness and safe environment is always evident.
• Ensure high standards are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered.
• Ensure that you are responsive and professional in all interactions.
• Ensure that the cleaning team is responsive and professional in all interactions.
• Act as an ambassador for the company professionally at all times and build positive relationships with on-site contacts.
• Ensure your personal presentation is professional at all times.
Job Types: Part-time, Permanent
Benefits:
• Company car
• Free parking
• On-site parking
Work Location: In person